Brown's Body Shop 129 Alpha Drive, Franklin, TN 37064

"A gentleman recently hit my Lexus. His insurance picked Brown’s, at first I was wondering if they were a good shop as I had already picked another shop to do the repair but I just rolled with it and WOW— leaving Brown’s today after the repair I feel like I’m driving a brand new vehicle. They are phenomenal. If you need body work on your car and live in a 50 mile radius of their shop— don’t even consider going anywhere else. They are a well oiled machine and have 5 star customer service, from helping with my rental to bumping up my repair in their schedule due to a clearing on their end, they absolutely went above and beyond. I seldom write Google reviews but these guys and gals deserve it. Thanks Brown’s!"

"Received an estimate in December and did not get an appointment until April. I received a call 5 days prior to confirm, I told the guy, I received an email within the week, that they would not accept my insurance. He knew nothing about it! After he had me on hold, he came back with some “bad news” the owner (refused to give her name) no longer accepts my insurance so they will not fix my car. This has been 4 months waiting! Sounds like Brown’s Body Shop is to big for their britches. I am certain if the shoe was on the other foot, she would be very unhappy with the lack of communication and unprofessionalism. The truth is, this is BAD business!!!"

"Brown’s gave us an estimate to fix my wife’s Crossfire damaged by some guy loosing a load of roofing shingles off his truck on I65. The repairs which included windshield replacement, a headlamp and a lot of front end bodywork was done to perfection and Russ kept me appraised of the expected delays with the supply chain. Picked up the car today and it looks fantastic and the bill was exactly as originally quoted. Can not expect better service!! Well done folks at Brown’s!!"

"Shout out to Brown's for great customer service! I noticed my front bumper was loose - I thought one of the clips had broken. I went to Brown's to get an estimate to get it fixed. They were able to get the bumper back in place and discovered that I was missing some clips underneath the bumper -- I guess the prior owner had had work done on this before. They put new clips on the undercarriage, and I was good to go! They saved me a lot of time and money by their honesty and customer service."

"We moved our 2014 Ford Fiesta to Brown's after another shop wanted to take the roof off to repair damage to the rear wheel well/fender. Brown's kept us informed, worked with us while we dealt with a difficult insurance company (their customer, a local electric cooperative, had admitted fault), and delivered a car that looked as good as or better than before the damage. Tim Ross was a model of patience and professionalism, always courteous, helpful, and friendly. Taylor took good care of us when we picked up the car. I highly recommend them."