Walgreens

"Pharmacy is TERRIBLE. There is a huge lack of communication, prescriptions are always delayed and/or canceled without any notice, employees are rude and not very helpful. I would not recommend using this Walgreens Pharmacy."

"I scheduled an appointment for a covid test and waited an hour just for them to tell me they didn't have the test"

"Very friendly, reliable staff! Most have worked there for years which says a lot! Clean, updated store."

"Customer service here is horrible. Called multiple times yesterday, waited on hold, and then hung up on. For my daughters prescription this location was out of the 30 ml bottles (needed two for a total of 60mls) and they only filled two 15 ml bottles. The frustrating part is that the 15 ml bottle is the same price as the 30 ml bottle and per the pharmacist when we realized their mistake every Walgreens near by has the 30 ml bottle but they didn’t disclose that till I asked. Ripping customers off."

"This used to be my favorite Walgreens throughout the entire state of Texas but not anymore. This location has gone downhill after Jennifer, Adrianna and Ryan left this location. I really miss my favorite team but now I understand why they all left. This location also has a high turnover rate of Pharmacists. It's pretty pathetic now. My latest experience at this location: I went there on Sunday (11/6/22) right after 2pm to get a refill on a medication that I really needed. The male named Ray who input the refill in the computer told me he was backed up with given other patients flu shots so I would have to come back on Monday morning to pick up my prescription. They only had about 4 customers waiting on flu shots. I informed Ray that I really needed my medication because I ran out and I told him I could come back in 3 hours. He became loud & rude and said I told you I can't get it ready today at all so I spoke to the store manager (Gregory) and told him the situation. The store manager stated they should have told you to come back within an hour or give you a few tablets to hold you until Monday. The store manager informed me to contact his supervisor name, Kayla. I spoke with Kayla over the phone and she assured me that she would speak to Ray about his conduct and she promised me that she would call me Monday afternoon to rectify the issue which turned out to be a lie. Kayla is a bold face liar because she never contacted me at all as she promised. Why is Kayla a manager in the Pharmacy department? It's quite obvious that Kayla is lacking good customer service skills. When I was finally able to pick up my prescription Kayla gave me medicine from a bottle that was sitting on the shelf for months if not years. I asked to see the bottle. Kayla took forever to find the bottle. Kayla stated another patient didn't pick it up but the medication is still good. Kayla offered to give me something else from a different manufacturer but I ask her what was the side effects of a different brand. Kayla stated I don't know anything about side effects. At that point, Kayla should have allowed me to speak to the Pharmacist regarding the side effects. She didn't know what to do which proves my point that Kayla is not competent enough to be a manager. I ended up leaving the Pharmacy with old medication with no idea of the expiration date. I'm considering contacting my attorney and corporate to figure this mess out since Kayla lied to me about calling me back to resolve the issue. Very disappointed."