KAY Jewelers

"Outstanding salesmanship was given by Ms. Rebecca. I went in to pick up jewelry only, ended up purchasing jewelry because of her simply communicating with me naturally. My previous experience’s has been a hit or miss. My last experience in particular, was not so pleasant. Otero I believe is his name, needs remedial training in customer service skills. When I brought my jewelry in for repair, 2 sales ppl were with other customers, Otero sat there. I approach him, I would like to have these repaired. Long story short he went through the whole process of documenting a repair request without saying a single word! I had to asked why are you taking pictures of jewelry, he responded as if I the process is common sense! I responded with, It would be nice if you would’ve communicated that to me. This was the second time that I has received poor customer service at the North Park store. I had planned to never returning after my repair returned. Thank you Ms Rebecca for your kindness, patience, and suggestive selling! Otero disposition is not welcoming at all! Otero needs to shadow and learn from a previous salesman named Mr. Bobby or even Ms. Rebecca, watch their verbal/nonverbal communication skills. Rant over."

"Amazing service. Went in to get my oval Diamond ring fixed. But decided to upgrade. Got the ring before the two weeks that it was estimated. And very friendly stuff."

"Went in with my sister and her fiance to look at wedding bands. We talked to a guy at first then he brought Elise over and she continued to help us. She was amazing! So very kind and helpful."

"I LOVED my experience at this location. As soon as my fiancé and I walked in, we were greeted with warm smiles and with such a positive attitude. All the associates assisted in helping us pick out our wedding bands, and gave us their opinions while still taking our own personal style into consideration. They also were not pushy in trying to just make a sale. I will definitely be coming back for any future purchases and will recommend to everyone!"

"Everyone here was super helpful. Inez sold us my engagement/wedding ring set and was super friendly throughout the process. Not pushy or forcing. We told her that we wanted to look at other stores before making a big purchase like this and she didn't get upset and welcomed us back. They told us resizing the ring would take 2 weeks. It was ready in 1! Overall great experience."