James Avery Artisan Jewelry

"We love James Avery doesn’t matter which store we go to we always get greeted very nicely. However I do notice at this particular store the sales reps can be snotty and rude. I watched the sales rep talk to my daughter and she was rude and not friendly approachable. I didn’t say anything because I want my daughter to learn and be able handle situations on her own . She didn’t say anything until we were in our car and she said if I worked there I would be so friendly to anyone and not be rude or snobby. So James Avery make sure you hire people that don’t judge on how we look or by our race."

"Chloe is freaking awesome. I was picking up an order for my sister and when no one else was able to, she was able to find it. I almost left in defeat before she came to the rescue. She deserved 10 stars."

"Wonderful, the ladies greeted me as I came through the door, helped me find what I was looking for, and had me on my way feeling as if I had value beyond being a customer. Alfred the manager is a breath of fresh air exactly what needed I have been a client of this particular store since it opened I come in twice a week every monthly Superb customer service attention to detail he himself help me finishing up my transactions multiple purchases. I am so glad James Avery has superb staff an excellent bilingual gentleman like him. Fiver stars ⭐️"

"I was in the other day and as soon as I walked in I felt like I was being ambushed. Every associate was on the floor. They ran through the usual routine of asking if I need any help(which was fine) but I didn’t want any help. I just wanted to look around in peace and enjoy myself while I decided if there was anything I wanted to buy. But every few seconds I was being asked if I was doing okay and if I needed help. I kept politely declining but it was very overwhelming. I don’t know if the company is adding in new things they want the employees to be doing but I don’t like it. If I state I don’t need any help, it doesn’t mean I need to watched as I shop. Do the associates have nothing they need to be doing behind the counter? Like anything other than being on the floor breathing down our necks while we shop. It’s not a good look James Avery. I ended up leaving very shortly after arriving because of how uncomfortable I was while looking around, as if I was going to steal something, even though that wouldn’t be possible considering everything is in cases."

"I had bought a another ring back in February and it did not fit right..I had not been able to take it back because of the store being closed due to covid19, but now that they are open I went in and they did not give me any hassle at all, they exchanged it for a completely different style and made the transaction very easy... excellent customer experience, very friendly employees, always a pleasure doing business with James Avery!"