uBreakiFix 501 West 15th Street, Austin, TX 78701

"OMG - couldn't be more pleased! Super friendly, very fast, fit me in same day and was really affordable. I found a new go-to place!"

"This place could stand to work on their listening skills. I dropped my laptop and broke the screen and took it here for a repair. Asked them to replace the screen and also open it up and see if there was any damage to the internal components from the drop. I also asked for follow up about how long it would take to get the part, as I planned to pick it up in the interim, as I use the laptop primarily for work and it was still relatively functional. 10 days later with no follow up I call and they tell me the part will be in in another week. I ask if they have done any diagnostics on the inside and they have no idea what I'm talking about so I again reiterate that I want them to look inside. Another week later I call again and they tell me the part has conveniently "just arrived." I again reiterate to please look inside the laptop. 90 minutes later I get an email that my repair is complete. When I picked it up the next day it was obvious still that they hadn't done what I'd asked. Just now I was using it at work and I noticed that the battery cover is dented and slightly popping off the case. I have no complaints about the quality of my screen repair, but their customer service skills need some work. If someone asks you to do a job, and is willing to pay for that job, you should do the whole job."

"Brandon was awesome. My phone had a cracked screen and his store had screen replacement without having to order it. Halfway through the replacement, Brandon realized that the screen he had was not working. Rather than having me come another time or ordering it online, he managed to procure it from another ubreakifix store by himself and make sure I got the phone on the same day. This is awesome service!"

"The interaction with staff was excellent. All the diagnostics and work was done as stated. The Starbucks next door is a plus while one waits. An amazingly positive experience. Competent and friendly service that is customer centric. Simply excellent."

"The technicians were courteous and friendly. There was an issue dealing with me just dropping my device off there. Apparently they do not get many returns like that (the fix most on-site). I had to call customer service, who, in turn, called the store (nothing like redundancy), but at the end of the day, we got it resolved, so I'm happy."