Pep Boys 11928 Research Boulevard, Austin, TX 78759

"I got a lifetime alignment with these people and when I go back to try to get my wheels aligned they always give me some excuse of why they can’t do it. At first I went to the other location on 183 (a little south of this one) they couldn’t because I didn’t have my receipt / proof of purchase with me. Then when I bring the receipt the next day they tell me I need to replace the camber bolts. Trust me they do not need to be replaced. They are fine. I then went to this pep boys location and guess what? They said “Yeah, we couldn’t do the alignment. Turns out the camber bolts are fine but you need new struts, new tire rods and a lower control arm” I just replaced my struts last month. These people are either crooks or incompetent. I decided to take my car to Sun Auto and I purchased a lifetime alignment with them. They called me 3 hours later to tell me my car was ready. Here we are 2 weeks later and 265 miles later. The alignment was completed successfully furthermore the wheels have remained aligned. I’m done with Pep Boys."

"They are always amazing! We moved here to Texas and went through 2 other mechanics before landing on these guys! They are honest and straight forward. They also consider our budget and work with us on keeping the price low while getting the quality we need! Been loyal customers for 6+ years! Thank you!"

"I wish I could give more stars but I’m sitting here waiting for the location to open 33 min past 8am and still not a single employee has showed up for work. I had an 8am appointment. I have a job, schedule, etc… This is the second time this has happened. Update: it’s now 8:45 and no employees have arrived for work. Update: it’s after 9am and nobody is here. Update: 9:35am and finally someone is here. No apologies, no sorry for inconvenience of opening 1.35hrs late. Please have a regional manager reach out to me."

"Do not bother using the online appointment feature because they don't use it. It is still first come, first served. I made an appointment for 10am and when I showed up, I still stood in line for 30 minutes only for Gilbert to tell me and another customer that 10am did not mean anything to them. There were 5 10am appointments on that day. When I told Gilbert that I needed to use my alignment because I had new tires, he asked if I purchased the tires from Pep Boys and I told him no because they did not carry the Continential tires in stock and I had purchased them from Discount. He said that my alignment program did not cover tires purchased from another company and that it was considered maintenance. Yes, putting on new tires is performing maintenance to the alignment at least in his eyes and he said the details were in the fine print of the contract. I asked them to check the alignment because the Lubbock store where I purchased the alignment package mentioned nothing about that requirement. He said to give him a couple of hours, mind you this was 10:45am. He said they would call. I waited until 4pm and called as I had not heard anything and Gilbert told me that the car was going to be put on the rack and to give him another hour. He calls me at 5pm to tell me that the tires are too worn on the driver side and they would not perform the alignment. I argued that wear is a function of alignment and he then said, "the tire was separating and was hopping". I took the tires back to Discount who said the tires were good and the wear was 8 9 9 on the 3 patch areas and well within standards. In other words, if you purchase an alignment program from Pep Boys and the alignment deviates for what ever reason and the wear is slightly uneven, they want you to purchase brand new tires from THEM. If you buy them anywhere else, they just refuse to service your car. This is a SCAM! Do not go to Pep Boys and never listen to Gilbert in the Austin area, he floats from store to store and is a liar and a cheat. I spoke with the tech who worked on my car and he said he never drove the car more than from a parking spot to the ramp. Tell me again Gilbert how my tires are separating or hopping? LIAR!! My assumption is that this is the Pep Boys policy and he is upholding it because he needs the pay check. Not sure but Pep Boys has seen the last of my money and I will make sure everyone I know is aware."

"I am absolutely disappointed and there is no way to trust them again: 1. David, the manager, very rude and he cares just about selling you something. 2. They installed the 2 wrong size tires on the left side of the car and 2 right size tires on the right side. 3. Doing the oil change, they messed up with oil everywhere in the engine bay and inside the car, also dripping on the ground. 4. The oil level was much more then the maximum. 5. The check engine light came on because they messed up the wires when they did the oil change. 6. All 4 brand new tires had absolutely different pressure, from 38 psi to 45 psi. 7. They supposed to do the alignment but thy couldn't do it, but they also didn't inform me they can't do it. 8. The prices from online order didn't match the in store price. At the end, instead of trying to fix it, they still didn't apologize and we lost another 6 hours to do everything right. Stay away from them if you want your car fixed right."