Pep Boys

"Customer service was great in a pinch took my 2016 Jeep wrangler here for oil cooler replacement was told it’s fixed . Upon arrival puddles of oil underneath car and smoking radiator Got back to Houston car is low on oil and going to another shop in Houston Tomorrow. Team was helpful and got the job done in a timely manner but partially fixing the issue for 1,200 isn’t exceptable . Not to mention the engine could have locked up ."

"I got a lifetime alignment with these people and when I go back to try to get my wheels aligned they always give me some excuse of why they can’t do it. First they couldn’t because I didn’t have my receipt / proof of purchase with me. Then when I bring the receipt the next day they tell me I need to replace the camber bolts. Trust me they do not need to be replaced. They are fine. I went to the other pep boys location (a little up north) and guess what? They said “Yeah, we couldn’t do the alignment. Turns out the camber bolts are fine but you need new struts, new tire rods and a lower control arm” I just replaced my struts last month. These people are either crooks or incompetent. I took my car to Sun Auto and I purchased a lifetime alignment with them. They called me 3 hours later to tell me my car was ready. Here we are 2 weeks later and 265 miles later. The alignment was completed successfully furthermore the wheels have remained aligned. I’m done with Pep Boys."

"In the last month, I have had an oil change, alignment, and two tires replaced by Pep Boys at 8917 Research Blvd. I actually canceled my initial appointment, because I was concerned about some of the reviews. Then, I called. The employee that answered the phone was very helpful and knowledgeable. Then, she had me talk to the manager. The manager was very reassuring, explained to me that there have been a lot of changes since the bad reviews, and ensured me, I’d be happy with their work. He was correct. While I waited for my service (both times), the people at the front were very interactive. The manager stopped by on both visits, to make sure that I didn’t have any questions or problems. A mechanic, that was NOT even working on my vehicle, stopped by to say hello, and answer a general tire question for me (and then had a brief chat about a movie we both liked). As far as the service provided, they did a very thorough inspection, and sent me an emailed report. They reported to Carfax. They did a great job on the oil change and the alignment. (I had a Pep Boys lifetime alignment. They honored it without any problems. Do not believe the hype about them not honoring your lifetime alignment.) I ask for suggestions about tires, and they were very helpful. I don’t drive that far anymore, so I wasn’t looking for high-performance tires. They did not try to steer me to the expensive ones. They listened to my needs, and found me the most reliable and reasonable tire for the job. They even added air to my other two tires, to make sure they all matched. The atmosphere was very clean and quiet, and they have a bathroom. I was personally very relieved that they did not have a TV blaring the whole time I was waiting. Bring your phone, and a headset (if you want video entertainment the whole time you’re there.) They have electrical plugs. I was very happy with the service, the location, and the people. So, trust a semi - old chick that is very particular: they’re good folks. Even my dogs met them and liked them."

"Had a 11am appointment to get 4 tires installed i arrived at 10:35. Took until 2:45 for it to be completed. Techs do not know how to balance tires. Get to 55mph and truck starts shaking like crazy. They also managed to install one tire backwards ( different sidewall patterns). Will never go back to Pep Boys again."

"They were very, very nice, and they did a great job, just be prepared to wait. By the time my 3 o’clock appointment arrived, they had quite the service delay, keeping me there for nearly 90 minutes. Suggestion - if you are going to take the time to make an appointment, make it as early in the day as possible, and come with your phone fully charged to keep yourself entertained..."