Banfield Pet Hospital 16758 Southwest Freeway, Sugar Land, TX 77479

"We made an appointment to put our sweet baby to rest. Everything was ok except when the vet injected the first medication too fast and made him cry out in pain. It wasn’t supposed to be like that. I can stop hearing the sound he made right before he passed. I hope karma catches up with him for that sooner than later. Such an insensitive human."

"We love Banfield Pet Hotel & Hospital! My Teddy has been going to both since he was a puppy. He is naturally a shy dog, but he is always excited to go to our appointments here. We have always had a grays experience and feel comfortable knowing he's in good hands."

"Today was not a good experience after receiving a phone call about our pet's upcoming physical exam appointment and the approach the vet tech took that was conflicting and defensive. If having a pet plan with Banfield is going to be this difficult when it comes to updates in their policies and how their vet techs convey these changes, we might be looking elsewhere. We've been with Banfield since 2013 - both of our dogs have been see across 4 different states. We've been pretty loyal despite some ups and downs, but this call today really had us re-considering our position."

"Extremely rude and unprofessional. They do not care about you or your pet. They seem to think that it is acceptable to charge an arm and a leg just to be rude and condescending to ADULTS. I pay-paid for puppy wellness plan was given THREE months of preventive in August (2 months prior and ONE month, current). I was told the reminder would be given to me when I came in October for her one year vaccines...only to be told when I inquired, today, where the remainder of the preventive I paid for was that they gave me the whole year in August.... There's no way when I came home with only three!!. They did NOT give me the remaining treatments, but instead of correcting their error, they argued with me. WAY TO GO OLIVIA!!! ASSUMING she is actually the "supervisor" as she claims. Your service is by far the WORST ever. Olivia decided to speak over me and raise her voice."

"We love the doctor, technicians, and staff at Banfield Pet Hospital. Located within the Petsmart Banfield Pet Hospital offers emergency and routine medical services for most pets. We transferred our Banfield plan to this location after we moved to the area and after asking around - everyone spoke highly about the level of service and care- and they were spot on because it’s great. They are very knowledgeable and caring, they pay close attention to what is going on and give 100%. Hands down our favorite pet hospital for general veterinary services and care."