Banfield Pet Hospital

"The front desk sucks. I repeatedly called and ask for my dog’s medical records. Jose kept on saying he’s busy. Emailing me my dog’s records takes like 10 seconds. I paid for this service. Why is it so bad? Do not recommend."

"I have enjoyed this location of Banfield thoroughly the last 6-7 months, and it is by far superior to other locations In my opinion. I have to say the customer service you receive here is Bar none. I was in a bind with traveling and needing documentation for my dog, and the kind lady at the front desk offered to drop off the documentation at my place of work. You don’t get this kind of customer service very often. So when you do, it should be rewarded and acknowledged!! Thank you!!"

"Best Banfield experience.. almost doesn’t feel like you’re at Banfield to be honest. Doctors are great and staff is super friendly. They don’t try to up charge you for every little thing like other locations .. highly recommend!!"

"The employees that work aren't bad. Home office is awful. They will text you to death. I just received my second notice that my pet needs teeth cleaning. Home office is just trying to squeeze every dollar out of you. I tried to have Banfield stop these texts, but was told that's a HOME office text and this place that I bring my pet too can't do anything about it. I am very upset and now regret signing up with a VET policy for a year with Banfield. If Banfield really cares about cats and dogs teeth why don't they provide their service to animals that are in pounds around our area, they sure can use their service. But Oh yes, they aren't going to be paid. Banfield's HOME office only cares about how much money they can get out of pet owners who care and love their pets. Corporate office needs to put a STOP to these annoying texts or they will lose more pet owners like me."

"Phenomenal place to bring your pets!!! Best thing, it’s not affiliated with a pet smart! Front office staff amazing on phone and in person. I got to go back into a room with my pet this morning. They discussed the treatment plan before and after! I felt so much at ease for the first time in 2 years since trying Banfield (inside pet smarts) in both Allen and McKinney, where those Banfield’s are terrible and it’s unfortunate they have them in pets mart! Anyway, Banfield Frisco is the best!!! Thank you guys for taking good care of our Willow and putting us at ease, you guys made my family’s day! Great staff. Love that we met with the doctor! Loved we got to back with her and it felt like they truly care about our pets! Last pic was me in the patient room with Willow!"