Canopy by Hilton Dallas Frisco Station

"The aesthetic of the hotel and the location to the Star are very nice and convenient, at this time that’s all there was. I told my partner we got the broken room! So I hope all the rooms are not like this. To start the water pressure in the bathroom was less than desirable. What I think was suppose to be rainfall shower was really a drip shower Our tv did not work when we checked in, so of course we called unfortunately when we came back from our night out it still wasn’t fixed. The cleanliness of the room is what took the cake. It was definitely not cleaned at all before we checked in. Please see enclosed pictures. The hair on the pillow is not ours at all. My partner doesn’t have hair and mine is red curly! The duvet blanket hasn’t been cleaned since who knows when. And the towel still had makeup on it! Absolutely disgusting!!!"

"I will say the hotel is really nice! We had a balcony in our room & it was beautiful. We just couldn’t enjoy it due to the weather. Upon arrival the gentleman who checked us in was extremely accommodating & attentive! He had superb customer service. Whenever we would leave or come back the ladies at the front desk would always greet us or tell us to have a nice evening! I didn’t get a chance to try the breakfast & the restaurant was closed due to the holiday. The only downside was the fact there were not enough towels in the room but I caught house keeping in the hall to get more! I’d definitely stay here again when the weather is nicer to enjoy the balcony! And yes you do have to pay to park but most hotels are charging a fee to park these days so that wasn’t a big deal for me!"

"This hotel is very comfortable and nicely decorated. It’s superior in cleanliness. So for the downside…the staff at this hotel are condescending and not helping, with the exception of the valet parking staff, who are awesome! The breakfast is atrocious. We paid 55$ for 2 adult and one child breakfast to include cold eggs, greasy bacon, cold pastries and watered down orange juice. In addition, we had breakfast at 9 and the coffee was cold. We were told there was no microwave anywhere in the facility and they would not make more coffee as breakfast was almost over??!! The breakfast staff was very rude, unhelpful and basically stood and watched us eat just waiting for us to leave then packed it up. I just feel that having to pay 25 for parking and 55 for breakfast makes this a no stay again location. In addition, we were told all the ice machines were down except the ones the staff had access to, so every time you needed ice, we had to call the front desk. I also had to use my hair dryer to heat up my child’s food as there are no microwaves anywhere, they just want you to purchase more of their food. Hilton should be ashamed."

"Staff was nice and helpful during the stay. The bed and pillows were both very comfy. Breakfast is very overpriced for what you get. Also be prepared to pay a hefty sum for parking. Overall a decent hotel with good happy hour specials too"

"Nicely designed, new hotel with fresh design ideas, and the staff is nice. I liked the open concept feel. You can see they attempted to use smart lighting but it either didn't work, wasn't designed right or wasn't clear how to use them. It worked well in the hallway though. The issues are that they are costly and you still have to pay for parking and there are no microwaves in the room or anywhere in the hotel. They just apologize and point you to buy food in their restaurant. You have to eat all your food cause, even though you have a refrigerator, you can't heat your leftovers up. No complimentary breakfast. In fact, the breakfast was $18 per person. They didn't even have enough wash clothes for the guest's stay. They have 1 in the room. I had to go to the front desk and ask for another washcloth which I was told they didn't have extras. They have a shortage. They did go into another room to get 1 for me though."