Tru by Hilton St. Charles St. Louis 333 Camelback Road, Saint Charles, MO 63303

"We have pets, very clean for a place that allows pets! Also I was in the area back in November and left a pillow at the hotel, after trying to arrange the mail it out I realized I was going to come back through there 2 months later so I asked him to just hold it. When I got there Gretchen was ready with my pillow and she was so polite and so professional and had all the information that I had provided to them. I will definitely stay here again."

"Great place for short stays. There is no closet to hang clothes, just a tiny metal bar with hangers. They do not clean your room unless you specifically ask for it. Locations great. Within walking distance of restaurants and shops."

"Front desk staff was on a couch behind the check in when we arrived. Girl was more interested in chatting with her co worker than finding our reservation. Room: smallest room I have EVER seen. It was pretty clean, except the urine stain on the floor in front of the toilet. The TV had nearly zero WiFi reception so the Direct TV was completely useless. Extremely disappointed for our anniversary weekend. Love Street of St. Charles, but wish we would have went with Drury Inn. ***I wanted to add the front desk staff (Gretchen) was very friendly when checking out. I would give her 5 stars."

"When you walk in the front doors it is bright and inviting. We was greeted by Gretchen as soon as we got there. We was early but since our room was ready she checked us in. She helped us sign up so we can start earn rewards.i told her I had read many great reviews about her and had to see who this Gretchen was. When we got to our room she called to make sure everything was satisfactory. In the bathroom they had extra bottles of hand soap, body wash and shampoo since they were low.They have a coffee,tea and hot chocolate area for guests, as well as a hydration station. Later we was downstairs and Josh made sure to address us and make sure everything was good. The next morning while at breakfast Gretchen stopped to say hi and see how our night went Later after check out Gretchen called me to give me my member ID so I didn't have to wait for letter in the mail. Every hotel needs a Gretchen in their staff!!!!"

"Room: Bed was comfortable, AC stayed on and at the cool temperature I wanted, shower was good and water pressure was good along with nice hot water which is an important point for me. Did have a little bit of noise issue a few times but it didn't seem to happen while I was sleeping, although I do tend to go to bed later than most. Outlet placement was good no complaints and I liked how I could turn the lights on and off on either side of the room. No issues with bugs or cleanliness. Service: Staff was always friendly and seemed present except for my last night when I wanted to buy a drink for my dinner. I waited 5min and could not find a staff member to help me and just gave up. That is the only time I did not see anyone in the lobby to help (go figure). Location: Several restaurants you can walk to and a gas station. I tried the taco place next door and it was decent. Overall I will most likely stay here again for more work trips."