Fairfield Inn & Suites by Marriott St. Louis St. Charles

"The front desk worker that's in the evening is so wonderful. Her name is kalisha , she has the most beautiful smile, she's so polite, there was a screw up with my room and she talked me through everything and was so friendly. I was very upset about my room but after speaking with her, and having everything solved i was very calm. She even gave her favorite restaurant which was a beautiful choice for me and my wife for Valentine's Day. I thought she was management by the way she handled things so wonderfully. Keep up the good customer service. I was very impressed. Highly recommended staying here again."

"The hotel needs an update. Pool unheated which was a real bummer. One elevator for entire hotel. All fixtures and carpets are at least 20 years old. Breakfast and the staff were great, but we will stay elsewhere in the future."

"I stayed there for two nights..... the room was ok. But i gave the service 5 stars because the newest front desk lady. I do apologize i dont remember her first name but Ms. Woods was so lovely. Her energy was magnificent. Her smile made the little mishaps with the smell of room, go away. She's very delightful. You guys need to hire more people like Ms. Woods. The breakfast lady that's on the weekends needs some training with here customer service. The food was very dried out. But other than that the service was wonderful. Keep up the good work Ms. Woods"

"Stayed here with our two kids. The front desk folks were extremely friendly. We took advantage of the indoor pool one evening and enjoyed it. The pool is saltwater and quite small, with no hot tub. The hotel is clean and the complimentary breakfast included omelets and biscuits & gravy. The A/C unit worked well and was quiet! The only knock on the hotel was our room had a strong musty smell that did not improve during our two night stay. We tried opening the window but it was nearly 90 degrees outside so we couldn’t keep it open long enough to alleviate the odor. Overall, we enjoyed our stay and would consider staying again when in St. Charles."

"My husband & I stayed here June 10-12. The room & bathroom were clean and comfortable. We had to be at the convention center for 3 days so the location - plus next to Cracker Barrel and proximity to I-70 and the historical district - was a plus. We interacted quite a bit with the night shift - Rosa Brown - who was such a wonderful and pleasant person. She had a smile and welcome whenever we saw her. The coffee was very good. I would recommend this facility and would stay here again."