Best Western Plus The Charles Hotel 1425 South 5th Street, Saint Charles, MO 63301

"This was in a great location as it was within walking distance to some shopping and Texas Roadhouse! The rooms were nice but nothing special and the pool was freezing! Otherwise, the breakfast was superb for a complimentary hotel breakfast with multiple options for my picky kids and their coffee machine was a hit with all of our guests! Would definitely stay here again."

"Love this place, I typically travel to St Peters once a month and this is my go to. Prices are fair, location is great and the quality of the hotel is above par! It seems the gentleman at the front desk is there every time I check in. I can't remember his name (if I did I would not put it here) but he is very courteous and friendly. Young man's name starts with "D", not James. I just checked in."

"My wife and I arrived on a Friday evening. As we entered the lobby to check in the fire alarm was going off. The gentleman at the front desk said someone was working on it. He checked us in. He told us due to to fire alarm going off the elevators were not operational. Then he said I have some bad news, your room is on the 7th floor. My wife asked if that was the only room available, he said yes. We climbed the 7 floors to our room. Left a short time later to go eat. Came back 2 hours later with the alarm still going off and the elevators not working. We were not happy. My wife has knee issues. It was painful for her to go up the stairs. The alarm was fixed during the night. We checked out at 6:30 AM. I called back later and spoke to the manger about a possible discount or compensation. She said the fire alarm issue was not the hotel’s fault and there would not be any discounts given. I protested and asked about the importance of customer service mentioning the inconvenience of our stay. She told me to have a good day and hung up."

"Disgusting. The hotel had a funky smell. Nothing felt clean and nothing was truly clean. The drains in the bathroom backed up. The outlets were old and things would not stay plugged in. Internet was intermittent and the beds were terrible. One was so lumpy and you could feel the springs in it. A few of the staff were very pleasant and offered us extra linens. We took our own trash out each day. It was conveniently located by several stores we needed to go to."

"Your centrally located to everything you want to see. I'm here on business and have been all week. Great staff, extremely clean rooms. Very professional atmosphere. No worries of any Bed bugs here. The rooms are spotless. Sleep comfortably and definitely enjoy your stay. I have been and I will be back as work brings me to the area. Thanks Best Western "The Charles"! You've been the best!!"