PetSmart 3333 Preston Road, Frisco, TX 75034

"I stopped going to PetSmart when I learned their online store pricing would offer better deals than in-store pricing. I learned this when another shopper showed her phone to a clerk get a price match. Thinking she was matching another retailer, I showed the clerk an Amazon price and they said they only matched *their* online pricing. I was confused. So in-store customers are better off shopping online? Or they should shop online AS they shop in the store to make sure they’re getting the best PetSmart offer? So much work to get savings."

"Petsmart is a great place to go to because it is mostly affordable and convenient to go to. However they need to take more care of the animals with not only their diet but also removing the dead animals. 1 dead fish is understandable but 20 is terrible. If I continue talking, this review will be a whole Novel. Just please do your reading before going to petsmart. They wont tell you anything about how to care for the animals and the only times getting one of there cages is for when you need to bring your hamster or bird to the vet."

"They shaved my German Shepherd bald even though all research says they aren’t supposed to be shaved. And I feel they overcharged me for services that obviously weren’t performed such as the furminator since they shaved her. I’m so upset. And now my baby’s skin is unprotected and probably going to itch her."

"I visit this location a few times every month. The staff here has always been friendly and helpful, and the store is always very clean. I’ve shopped at other pet stores in the area, but I keep coming back here because I always find what I need, and the prices are good. Also, I’ve purchased food here in the past that my pets didn’t like, they refunded me for the open package with no hassle. Now, that’s what I call great service!"