PetSmart

"I entered this Pet Smart with the intention of purchasing some fish, only to be confronted by a disheartening scene. The aquariums, once expected to showcase vibrant aquatic life, were instead marred by filth and pollution. Disturbingly, the fish within these enclosures were languishing, their health visibly compromised. It became evident that what I initially perceived as a place for acquiring aquatic pets had transformed into a distressing environment—a veritable site of torment for these delicate creatures."

"I wanted to check out some fish for a possible fish tank I’m looking into. Anyways what I seen was absolutely horrible and I hope no children have to see dead fishes piled up in the corner of the fish tank. The store smells absolutely horrible. The cats look miserable. The fish abuse that is going on needs to stop! Absolutely horrific. The fish tank is disgusting and then go make it worse they have living fish swimming with dead fish. These are living creatures and absolutely should not be allowed!"

"We did beginner training with Lisa, and she was just great. My dog loved coming here, and even though he knew most of the commands already, it was good to have him practicing it with the distraction of the other dogs in class."

"I have never seen such an egregious display of animal abuse in a public pet store. I came here to shop around for the perfect tank for my next paludarium and what I found was disgusting. The fish are is such a bad state that I was at first shocked to see some of them swimming so poorly. At one glance it was immediately apparent that some of them were very sick and then as I kept looking at the fish I found two different fish tanks full of dead fish pooling at the bottom. Not all of the fish were dead, some of them were in very bad condition and the rest were desperately swimming to the corners of the tank to get away. I get that these fish are only $0.37 but to willingly lead them to their deaths due to laziness and incompetence is outrageous. You don’t need to be a pet expert to take dead fish out of the tank and it doesn’t take an expert to deduce that with the stacks of dead bodies in the tank that the ammonia level is dangerously high. This is a very serious crime committed so plainly for any aspiring pet owner to see. I would be remiss to support such a horrible business. You take pride in the adoption of pets but after seeing this I can only imagine what goes on behind the scenes. Fish die, that is no surprise and it comes with the business but negligence is intolerable."

"HORRIFIC, this was the worst experience I had my dog was traumatized and she has never been this fearful. The cut was awful and the only reason they got 2 stars is because they fit me in (she had stickers from a weekend trip caught in her fur and she had to be cut, my place had a 2 week wait). They appeared friendly and they discussed the cut at drop off, seemed professional. When I picked up my dog she looked like I had cut her in a moving vehicle. They proceeded to blame my dog and said she bit them, she has no teeth and she has never bitten, she weighs 3 pounds and she has never had a complaint about the grooming. When I picked her up they had every excuse. I’m embarrassed to post a picture. She came home shaking that lasted days. So, I waited a few days to calm down and called to talk to the store manager, I am almost sure that I didn’t get the store manager just a cashier. He checked out customer’s while talking to me never asked my name or type of dog. Apologized and said he would speak to the grooming staff. I rarely give a bad review but this was horrible. I also need to say they had a groomer that sat and looked very disinterested, she appeared to be the lead. Another, that seemed new and was complaining about how many dogs she had scheduled for the following day, and a third that checked me in and out and acted as if he loved my dog. I have no idea what happened but my dog was in distress for days. Those that know my dog know she is a tough dog and super sweet. She had no fear going in. I am so sad and disappointed and I will not return. They offered no discount. If new to this location I would NOT, I don’t know what to advise the regulars but they will not have any more of my business. I posted picture of before, normal cut, and their cut!"