CVS

"New to CVS, didn’t know it could be this bad. I have till March to change my insurance & have decided pharmacy experience is bad enough to start over from scratch. The app for online ordering is impossible to work. Conned into a monthly $5 fee for “EXTRA CARE” guaranteed “reward?” for ordering online, free shipping on $10 or greater purchase. After 2 weeks of trying to order & being denied, I still thought maybe I just needed to go to store, in person first time to get order. Didn't get any ‘reward”, the buy one get one item I paid full price for both items, fsa eligible items only applied to a blue sticker on certain items per insurance, which no items left in stock. This was Monday morning, told they get more stock on Thursdays but no guarantee what will be delivered??? What kind of business works like this? Thank God I haven’t needed anything & I found out before the deadline (end of March), so I can switch insurance companies & pharmacies!"

"Beware: I noticed sale prices were not applied at check out. Cashier said they were having system problems - no sale prices were applying - but no IT support was available and they were not allowed to put a notice up on the self-checkout machines. They could only re-ring item at proper price... if the customer caught it before leaving store. So nearly every customer was getting overcharged/ripped off by CVS. Why should anyone shop at a store that not only rips them off on every visit, but doesn't even care enough to put up a simple sign? It's certainly not a place I would trust with my health."

"Their store never changes. They offer the same, nothing new! The pharmacy text was rude and seemed like she couldn't hear or spell. She asked me my name, birthday three times before she found my prescriptions. Sad, I was very disappointed. I never have a problem except when she works.."

"Can never answer phones waited over three hours on hold about my sons prescription to have to drive there and be told they are out of stock and nothing they can do and that I can try another store asked cashier girl at window to call said other store to see if they had and could hold it she said she can’t.. wow what great customer service you guys have.. my son is very sick and needed prescription!!! Very horrible pharmacy only reason I come here is because of my insurance.. rude distasteful staff and very unhelpful as the customer she should have been wanting to keep me happy and called other store"

"If I could give 0 stars I would. Worst pharmacy I’ve ever had to deal with. Every time I give them a prescription it’s takes them days to fill even if I call early and make sure it’s done they’ll say it is and I’ll still wait an hour. This week I had the pleasure of having surgery brought my pain med script in three days before I needed it filled the morning I run out of my pain meds and need more they of course aren’t ready and said they needed prior authorization from my doctor, which why wasn’t this brought to my attention on the three days you’ve had it already! They give the authorization, CVs calls says it’s ready for pickup we go all the sudden that don’t accept my insurance even though I’ve filled multiple scripts here. Whatever get back in line with the $20 ready to get my pain meds. Already now 8 hours past when I was supposed to have my next dose. Apparently the lady didn’t like that we were upset about this so when we got back in line and all the sudden they weren’t done and I had to wait till midnight mind you it’s already 9pm 13 hours past my original call in the morning when I ran out of my meds. Get there at midnight and all the sudden I have to wait until morning for them. I’m in such extreme pain I’ve been crying and rolling around my bed for the last 16 hours and I need to wait longer. This is absurd. I will be changing pharmacies this week and talking to corporate this store needs some MAJOR HELP. I’m disgusted that I have to sit here and cry with no resolution thank you CVs!"