Steak 'n Shake,

1365 East Main Street, Carbondale, IL 62901

"When I ordered at the drive through, my guy stated 4 times a double with bacon no cheese and plain. I even said it twice just bacon, meat,and bread. You really cant say it more direct than that. And I called the store and asked for a manager, and was told to come back and they would take care of me , WOW is all I can say. Speechless.. !!!??????"

"It's good for the most part but it always takes a long time to get your food even when it's slow and you just order a milkshake. Sometimes it's clean, sometimes it's not. It really just depends on who's there but it seems everytime I go in there's tension between whoever is working."

"Update as of 3-10-2019 The restaurant was discussing, the food was old, and cold. We ordered a grilled cheese and when it came out, it clearly was old and was microwaved due to it being so hard I couldn’t take a bite. I lost my apatite when I found mold growing on the condiments. Would not recommend this restaurant."

"Update: Feb.4, 2019 Decided to try it again, and were pleasantly surprised. We were served quickly, our server, Kelso, was wonderful, the food was good, and despite a wait on our food, we were in and out in under an hour! I will say the place was fairly empty for the lunch hour, but we had no problems whatsoever! [Review from 2017: I keep hoping this place will get back to what it used to be, but it seems rather hopeless. Service is consistently slow, and the food is just okay. Our last visit our server took a smoke break while our food sat under the warmer for 15 minutes! Needless to say it was cold once it finally got to us. Lots of miscommunication with her, and other servers wouldn't help us at all (despite us being there at 2, which is not exactly a rush time). Apparently only two people there can work the register, so don't expect to get out of there in under an hour. Maybe the drive through is better? That's the only thing the manager was working.]"

"I thought Frisco melts were put together differently...cut in half ...with two patties. What happened here? Also the top of the fries container was crunched up and pushed in. It was like almost purposefully all bad. Did I do something to you?!"