Southwind at Silverlake Apartments 9720 Broadway Street, Pearland, TX 77584

"I love it here! The staff is always coming up with creative ways to keep connected with tenants such as movie nights or friendly competitions, raffles etc. Maintenance requests get handled usually within a few days and I love the convenient perks that are included at this location. Perks such as free coffee or hot cocoa, there is also a vending machine in gym!"

"Review update: Please do not come to this place. The only thing they care about is how to get the most money from the residents. They really do not care about the residents. There are ants, roaches and bugs everywhere and it takes one week to have a pest control to come out. Then, they will charge you for the pest control. The pest control hasn't worked, and the management will not do anything about it. The management team in the leasing office is the worst I have seen. They lie about many things the complex offers. The main gate has been broken and hasn't been fixed. The phone call from the main gate by visitors do not work even though they say it works. there are several irregularities regarding the pool area - broken gate, dirty water, no proper hours, they can close the pool anytime. They charge you a large amount of deposit for no reason. Review update . .. The management responded in google review saying they will address the issue but they haven’t. They will say something and do completely different. Have the decency to treat people fairly. Please don’t come to this complex."

"My coworker has been telling me about these apartments for a family member moving to the area. I stopped by the complex and was very impressed with the front office staff and how they answered my questions shared information about the community as well as everything offered in the surroundings city. I was given a tour of the property it was amazingly clean for the end of a day the unit that I was showed was absolutely spotless.. my cousin filled out the application she is excited. I have other people going over to look who are in the market for moving.. This place is top tier in my eyes.."

"I arrived at the property today on 11/ 1 to inquire about 1 one bedroom. I was immediately greeted with the warmest welcome and offered coffee and water. Then I was informed that a lease agent by the name of Ashley would be assisting me. She was just as pleasant as the person who greeted me. Ashley took the time to explain all the details and information of the soon to be available unit and took me on a detailed tour of the apartment and amenities the property has to offer. I was super excited and hopefully my daughter would be a resident soon. Ashley has the most warmest smile and very pleasant. She really represented the company well."

"This will be a lengthy yet honest review, and I genuinely advise taking the time to read it if you are considering Southwind as your new place of residence. To start, I give this property a ZERO out of ten. I absolutely would NOT recommend it for the following reasons: ( I have a more detailed review on yelp) My lease move-in date was supposed to be June 4, 2022, but I wasn't able to move in until June 25, 2022, due to numerous reasons. These included the apartment being dirty on the move-in date, food still being in the fridge, incomplete and chipped paint throughout the apartment, a bathtub that wouldn't drain due to being backed up and dirty, mold, mildew, and more. Cassandra Corrales was very pleasant until I signed my lease and informed her about these issues. However, she did not respond to emails or calls regarding these problems. I had to visit the leasing office, and even before I could say anything, she knew the reason. She told me, "Well, you originally wanted to move towards the end of the month anyways," which I found very rude. If I paid for the full month, I should have been able to move in on any day I wanted since I paid in full. After informing her, she said she couldn’t help and that she would talk to the supervisor, which left me feeling like we were getting nowhere. She refused to provide me with the supervisor's email or phone number. After repeatedly asking, I managed to contact corporate and was only compensated for June 4th - June 13th. I was told that all maintenance issues were fixed before I moved in, but I quickly realized that was another lie. (Being young and just trying to find somewhere to live, I wish I had never moved in.) I had to make more maintenance requests within two weeks of living at Southwind than in the past three years at my old apartment, which I now wish I had stayed in despite inflation. When I complained about the MOLD and mildew, Cassandra stated, "Oh, that's just mildew, not mold," which I found disgusting. However, it was clearly mold, as evidenced by the pictures I took. They didn't even fix the problem; they simply painted over the mold. I didn’t have a functioning water heater until July 1st, which forced me to take very cold showers. I attempted to do laundry, but my dryer didn't work despite several attempts. I was told I would receive a new dryer by July 6th, but it didn't arrive until July 19th. When I inquired again on July 18th, both Cassandra and the head maintenance man laughed in my face and dismissively said, "Soon." At this point, not even a month into my lease, I was thoroughly frustrated. I had to set my AC temperature to 68 degrees, yet the apartment's temperature consistently ranged between 78-80 degrees during the summer and fall months. My refrigerator didn't work at all and produced a knocking sound, leading to significant food waste. This issue had to be repaired. The flooring was poorly installed, with a noticeable sinking hole upon moving in that worsened over time. It was only addressed before I moved out, but the problem persisted. It's clear that cheap labor lacking proper expertise was employed. I eventually stopped making maintenance requests as it was utterly exhausting. I strongly believe that my leasing office should forget that I even live here, given the excessive maintenance problems. Notably, it took maintenance a month to a month and a half to address any issues, which is exceptionally unreasonable. The water system's quality is unacceptably poor. The hot water doesn't remain hot for long, even after they replaced the water heater. A MAJOR security concern is the front gate, which has been broken for almost a whole month and frequently remains non-functional, making theft easily possible. The safety of residents is compromised. Overall, considering the price point, I strongly recommend exploring other options where resident satisfaction, safety, and maintenance are prioritized. I have certainly learned my lesson. I hope this review helps!"