Mirror Lake 7479 Woo Street, Pearland, TX 77584

"DO NOT MOVE HERE. The positive reviews have to be fake. There's not enough good about living here to make of for the ridiculous experience that you will have dealing with the property management company. They will cost you time, money and stress that isn't worth it. They will not keep their word on making up for their outrageous mistakes. To call this place luxury is a stretch."

"Having issues with utilities. TBD management cancelled our account with the electricity company and water/trash. The leasing office has no idea what is going on and I’ve been having this issue with no communication from TBD since November 2023(it’s jan. 2024). I was told we have to reactivate everything all over again. TBD does not communicate anything with us except for an email that I received with a bill for conservice. I also had issues with getting maintenance at the beginning for a few things. We did not have a garage key and our work order kept being “completed” when it never was. The mirror lakes contract states that we would receive a gate remote but we never did and I was told we wouldn’t and then I was told they were working on getting new residents a gate remote. We have been here for 5 months already and haven’t received a gate remote. Also, they say they have 24/7 maintenance but the maintenance only comes out twice a week that is what the maintenance guy said he was only available to do because he works at another site as well. The pest control only comes once a month and on a call basis which you do have to be home for too. We had a bunch of ants and roaches when we moved in. Then had issues with getting pest control out here when we first moved in because there is nowhere we can request it and the leasing office did not have the number or something like that. It was finally figured out but we just been having lots of issues since the company switched over. We do still have a few roaches in the kitchen that I spot at night. I still have not received any communication on what is going on with the utilities. Overall, the communication is very poor here."

"We have been here for 4 years and since the change in management have had nothing but problems. I can NEVER reach a property manager! We have been without AC/Heat for over a week now and are getting the run around. If the property expects our rent in a timely manner, we expect our maintenance requests to be handled in a timely manner! We will NOT be renewing our lease. I would suggest not to move into the property due to lack of compassion, professionalism and it simply just is not worth it."

"We recently moved into Mirror Lakes. The community is nice, but the rental process was less than stellar. I'm writing this review because I was looking for these details when we were deciding whether or not to rent with the community. I also hope this encourages the TBD management and Wan Bridge company to do a better job with the leasing and property prep process. We applied at the beginning of the month with a date towards the end of the following month through the leasing portal which would give us time to view the specific unit and make a final decision. We were contacted and told they wouldn't be able to hold the property longer than the 15th of the following month and asked to change the move in date. We accommodated the request which would still allow for viewing before we moved in. According to the date in the portal, the property would become available for leasing on the 24th of the same month we applied which meant we should be able to view it prior the move in date of the 15th of the following month. Well, up to move-in, viewing of the property was a no go. We couldn't understand what the issue was until move-in day. Here's my take on the experience: Let's start with the pros: 1. The community is clean and quiet in a good location. 2. The townhouse gives a good feel of independence with the perks of leasing, i.e. lawn care, maintenance of the property. 3. The gates add a nice touch. 4. Most of the rooms are pretty spacious. 5. Considering the market, the price is good for the space. The cons: 1. The rental process lacked compassion, communication of details, and transparency. 2. We weren't able to view the specific unit until move-in day. 3. The lack of preparation to the unit prior to move-in is the worse I have ever seen while leasing. A. Upon move-in, the unit was still being cleaned. The carpet had recently been shampooed and was still VERY wet, which delayed anything we planned to move upstairs. B. The touch-up to the paint could still be seen on the walls, and the paint around the door looked like my two year old nephew did it. C. Clumps of paint drippings were left all around the door frame. Door hinges still covered with tape from painting. D. While doing the inventory sheet, I opened the oven door, and it wouldn't close back. The service attendant came the next day to repair it, and the whole door came off once it was opened fully. It was fully replaced with a new stove, but this is a rental. I shouldn't be the one to have to point out that the stove needs replacing. E. The bushes outside near the garage were burnt up with no leaves, etc. It's been a scorcher of a Summer, so I get it, but at least try to replace them. F. The garage became possessed and would go up and down on its own. I later discovered the company had just replaced the control panel just hours before we moved and weren't asked to diagnose the whole unit, but to just replace the control panel. Well, the mother board was fried, so the whole unit needed an overhaul which we had to find time to be present for the installation. 4. There are no new remotes for the gate, so you have to stop and punch in the code to gain access each time. 5. The units are nice, but basic with no frills. Coming from a really great property there is a huge difference in the level of customer service, follow-up and compassion for the tenants that has been left to be desired by this team. After emailing and I screaming about the issues, I finally was contacted by management...for a second and haven't heard much from them since to check on how things were going. The one thing I think is happening is they are severely understaffed. It's a great concept, but requires the proper staffing to maintain and run a whole community of rentals. I hope they get there, but sooner rather than later. I'm hoping this review helps someone else to have a smoother process because this was really unacceptable Considering Wan Bridge is building more of these communities"

"DO NOT MOVE HERE!!!! We have been here for only a week and have nothing but problems. We constantly have issues with water flowing into our kitchen from the upstairs shower. Whenever I take a shower I always end up with a puddle in the kitchen. We have had issues with roaches since the day we moved in. I have made constant maintenance requests and still have not had my problem’s solved."