Candlewood Suites Pearland, an IHG Hotel

"The Room is set up like an apartment not a hotel, which I like. Everything is provided for you, silverware/dishes/paper towel/quality soap/Microwave, coffeemaker, everything. The two beds have good space, plenty for a family of 4. They have free laundry services and a weight room. The service is good but they need new hotel room key batteries, that's it. I would definitely stay here over somewhere else for the price."

"Booked a stay here 6 months out through my IHG rewards. The property owner and managers took it upon themselves to bill me my full stay amount 6 months ahead of time without my authorization and against the protocols set in the confirmation emails. I requested to cancel and was told I would not receive a refund by the front desk. I asked for the GM and was told I couldn’t speak to him and there was no timetable for him to get back to me as he was too busy and managed many properties at once. I have filed complaints with my card company, IHG, and am now leaving this review as the spineless GM has yet to reach out and the employees at the hotel are less then helpful. My fiancé works for IHG and we know the protocols and this is beyond any guidelines and highly illegal what they are doing. Do not stay here. They do not follow the guidelines, they bill you early without authorization or prior warning (6 months in my case) and then hide when you try and correct it. The reservation type I had was not a pay in full required and this was not mentioned at any point in the booking flow online. This apparently is property discretionary but should’ve been disclosed during booking and was not."

"Room was not good at all. The door to the room looked like someone tried to break in, there were roaches in the restroom, the tub was rusty and lots of mystery stains on the floor. Didn't make a fuss as it was for 2 nights and the last person that complained got the cops called on him for the same issues. Would not recommend this chain of hotels to anyone. Will definitely be asking for a refund, $200 for this was ridiculous."

"This Hotel is disgusting. Very dirty carpets. The bed is hard. The hotel does not smell fresh. If I could’ve checked out I would’ve but my room was non-refundable. I feel very uncomfortable here. They have a roach infestation as well. I saw several on our stay here. Shake your stuff out suitcases, clothes etc."

"I visited while some renovation was going on, so bear that in mind. Overall the room was pretty nice. The trim over the microwave was missing, TV has a broken stand, couple of small holes in the wall, but overall pretty nice. Stayed here a week. The parking lot is pretty easy to get in and out of and seems to be of adequate size. Couple of outdoor cameras and security cameras inside. Minimal smell of weed (mostly outside and occasionally in the elevator). Overall I'd stay here again and wouldn't feel bad recommending it to others."