HomeGoods

"The disappointment deepened when I arrived at the store during its open hours, only to find it closed for restocking with no indication of when it would reopen. As I waited, another customer, there for a return, called the store to inquire about the wait time. Shockingly, the lady on the phone responded rudely, claiming ignorance and abruptly hanging up. Observing this through the glass door added to the frustration. It’s disheartening when a store, unprepared during its stated hours, not only fails to communicate effectively but also responds with rudeness to customers facing inconvenience. Such experiences can certainly affect one’s perception of the store. This incident happened in about December 2023 or January 2024. I don’t remember the exact date."

"Picked up a large rug this weekend! Staff we interacted with were exceptional. The person that brought down the rug and wrapped it up for us was friendly and professional. Then the cashier was great. She helped us with some bags to line our rental van and also let us know that if we needed more to just ask. She offered all that with a smile and a level of friendliness that I haven’t experienced at home goods before! Thank you Catherine!!! We transported our rug with a Home Depot rental van for 19.99 for 75mins and it was incredibly easy and efficient! We lucked out and found the right style rug made from the fibers we had been searching for. Wow!"

"Some food and coffee beans are expired! I bought a bottle of expired flavored syrup. When I opened it and tried it, the taste was wrong. It was very sour and there was floating matter. I bring it back to the store want to let them know and return it. A woman with short hair very rudely told me that food cannot be returned once it has been opened. “I didn’t know you have this rule. “ I said. She picked up an iPad-sized board placed behind the cashier and told me it was written on it! Maybe she think I’m Asian and can’t read English, but I don’t think the return policy says that opened food cannot be returned (especially expired food!)"

"This is my favorite Home Goods store because of Jennifer. So when you go, look for Jennifer she will help you out. Jennifer is easy to talk to, helpful in making suggestions and patient. I needed a rug for my living room as I was transitioning from having an apt with carpet to a house with laminate wood floors. I had already looked for rugs at multiple places. She gave me what to consider about a rug that size (explaining it was truly by preference) and she said I would like it. Jennifer explained their return policy of 60days..I think so I didnt have to feel like I would be stuck with a $200 rug that I hate. She also explained why I should consider a non-slip pad for the rug and even how to carry the rug to my upstairs living room. While asking Jennifer questions, she told me how she furnished her house with items from Home Goods because of there vast selection and quality items. From my first interaction with Jennifer in mid-August, I came back many times to buy door rugs, mirrors, a bench, footstool, faux flower, etc. Each time I came back I looked for Jennifer to show her pictures of the progress of decoraring my home and get her advice. I had a real orchid for my kitchen table (which died after 1 month) and when I showed Jennifer she showed me the Home Goods faux orchid option and what could do to give it the height I was looking on the table and I am so glad she did. I have always liked Home Goods, but I like Home Goods so much more when Jennifer is there because it's like coming to get design advice and meet up to see a friend. Its great."