Best Western Plus Hill Country Suites

"Staff was amazing, locatio was perfect, a few things needed attention. Elevators not working half the time, so had to use steps to carry suitcases to 2nd floor. Ice machines on all 3 floors were out of order"

"First time in the city, the hotel is attractive on the outside. The employees were there. The suite was clean and large. I went from Lackland air force base ( hurricane Katrina) to Hill Country Best Western. After a week, hotel rooms may get irritating, but the housekeeping made an " air" of difference; the cleaning. Check in and check out was accurate, FEMA vouchers paid. Later asked for a receipt."

"I asked them if they would provide my disabled son and us a handicap accessible room and they said that they would charge more for that and since I booked through Expedia, I am not eligible for it. The supervisor Jackie told me that . I even asked is the room take. And that’s y you cannot give it. She was like no because you need to pay more for it!!"