Holiday Inn Express & Suites San Antonio South 410, an IHG Hotel,

11400 Southeast Loop 410 Access Road, San Antonio, TX 78221

"I want to thank Jackie for being so kind and understanding. I accidentally booked the wrong dates for our room and she did not hesitate to refund the full amount. Her professionalism and being able to empathize with her guests sets her above her peers. She defiantly needs to be promoted to a management position ASAP!"

"By far the best experience, Jackie (front desk) was very helpful and the best. She informed my husband and I about the “trucker comp” and saved some $$ while we waited for our 18wheeler to be fixed. I 100% recommend coming here mainly bc of Jackie but the staff was very friendly and the hotel overall was clean and well kept"

"Id like to thank the staff who were very kind and incredibly accommodating to our family of five. We had zero issues from check in to check out! A plus, the breakfast was delicious! A variety to choose from, hot or warm breakfast options were available and coffee freshly brewed! Thank you once again for a stressless night."

"Room was clean, comfortable beds, staff was friendly. The only thing is those speed bumps. Be careful! They scratch the bottom of my normally lifted VW everytime."

"This place is highly unprofessional and unorganized, it’s insane. We booked a room 2 months in advance, only to arrive and find that our room was incorrect and they just basically waited to see if we noticed. We were not offered a refund per the difference of the room they put us in VS. the one we paid for (which was a significant difference). We then were offered a handicap room, which we accepted because at this point we needed somewhere to sleep at least for the night because we were running out of options being 16 hours away from home, then the lady told us she couldn’t give us that room because people had it booked for the next day and it was locked in the system…. ( why wasn’t our room locked in the system where others couldn’t book it considering we booked 2 months in advance.) We tried every possible option. We were told we wouldn’t be charged a cancellation fee because it was their mistake, only to find out the next day we were being charged over $100 because we OPENED THE DOOR to the room…. How else would we have known it wasn’t the right room? We never entered the room at all. The worker was in the elevator on our way down to the lobby talking about how her boyfriend was shot and the other worker was cussing. Their lobby was disgusting and bugs were flying around everywhere while we were trying to find another hotel late at night. It was the most awful experience I’ve ever had. The women over the hotel was even unprofessional. I do not recommend this place at all; tru by Hilton was HUNDREDS cheaper and SO much nicer and so clean! Take your business else where and don’t waste your time with these degenerates. The room was under Holland. :)"