Holiday Inn Express & Suites Jackson, an IHG Hotel

"Caught bed bugs from this hotel. I have a severe allergic reaction to their bites which started the night I stayed there. And apparently brought them home with me. Because they continue. Spoke with the manager, Michelle, who was not only unsympathetic, she was confrontational. The water damaged ceiling, bathroom door and walls and strangers hair all over the “clean” towels are almost not worth mentioning. Stay away from this hotel, although the front desk attendant was nice."

"We stayed for 2 nights in mid-December, the hotel was very clean and comfortable. The front desk always had staff at the ready to great us and answer any questions. The lobby had lovely Christmas decorations to make us feel right at home. Plenty of clean linens, everything was perfect. A special shout out to Rachel, Front Office Mgr and Michele, GM. Thank you all so much. We would book stay again !"

"Location is right off the interstate. Front desk was ridiculously welcoming! Rachel and Michele were accommodating throughout my whole 2 week stay. Breakfast is wonderful, not just some muffins. There was biscuits and gravy, sausage, yogurt, cereal, eggs and pancakes. My room was nice and clean and the indoor pool was nice."

"Nice hotel, quiet, clean, friendly staff, bed was comfortable. Guest washer/dryer. Pop/vending machine. Free ice tea or lemonade. Breakfast we only had coffee but, it had a nice selection to pick from. Culver's, Olive Garden, or Cracker Barrel-can walk to. Price was good. We would definitely stay here again."

"Upon arrival, the hotel looked very nice and clean. At check-in, Becky was very polite and had a smile on her face, which was a nice change of pace from more recent stays at other hotels in the area. When we got into the room and inspected it, there were some minor cleanliness issues. There were cobwebs along the ceiling and corners, one of them was quite large. Something I'm sure the room attendants don't always think about while cleaning. I went down to the front desk and got a broom and cleaned them off myself. The bathroom door closed fine, but if it wasn't latched, it would swing open. The metal door frame on the inside of the bathroom door is rusting. The beds were comfortable and quiet, and the pillows were very nice. The breakfast was very good but the one thing missing was some fresh fruit. The pancakes were a nice touch. All-in-all, the stay was good and, if I'm in the area again to stay, I would stay here again."