Pottery Barn

"Worst return policy ever. Sofa was Beginning to be discolored all over just three months after the purchase and having conversations they continue to ignore my emails and my phone calls and kept on switching me from one department to the next at the end they told me they declined my warranty.my leather sofa color is just whipping right off. DO NOT buy leather from pottery Barn it’s cheap"

"I was excited to schedule my first in-home consultation with Pottery Barn to see what PB products were available to elevate a bedroom in my home. The appointment was simple to schedule and I was sent several reminders of upcoming appointment with Donna. Unfortunately, my appointment was forgotten and no one showed up. I placed a call and was told that I was "overlooked". As a long time PB customer I am saddened by the lack of communication and customer service. I will be looking to shop at similar stores such as Crate and Barrel and Ballard Designs."

"Customer service is the absolute worse. Been waiting on furniture since four months. Couch is here but chair keeps getting back ordered. Will not deliver couch under any circumstances even with me paying additional shipping. Been working with a “supervisor” who will not get back with me. Charged for product and yet can’t get it. Will never order furniture here again. Hours spent on phone with PB for nothing. If I could give zero stars I would."

"Bought the Warren table and after 2 months the boards started to split. It was a bit of a struggle to get the matter addressed but they are replacing the table. Although I am disappointed that I am having this issue and irritation, i appreciate their willingness to stand behind their products."

"Unfortunately this is the only place I can leave a Google review for a specific product, but here we go... I understand that many things are out of the control of the producer right now. That product availability is determined by much more than just what we see. However, I waited over three months for an anywhere chair for my newborn (now four months old). We purchased one in 2019 for my son for $105 and he has loved it. Great purchase! The price was raised this year (which I understand) but by $55 AND the product is 2/3 of the size of the original purchased. My 4 month old will be out of it in less than a year. Meanwhile my son is almost three and is still in his. No problems. I hate that the product size and cost are a direct inverse of the 2019 version. It's kind of ridiculous, especially knowing the hit that PB customer service has taken recently. Will not be purchasing from them anytime soon."