Massage Envy

"Where do I even start? The first problem is I’ve had a membership for 2 years and have so many credits still because I cannot get an appointment anywhere…ever. I’d love to cancel my membership but if I do I lose all the credits I’ve built up(imagine that) Secondly, I got a last minute appointment Saturday and come the morning of I wasn’t feeling right so took a Covid test..BAM! Positive… I called to let them know and they cancelled without issue(so I thought) I realized a couple days ago I had a charge on my account and they charged me for a 90 minute massage. I called 4 times now only getting the run around until earlier when I was told “I need to send a doctors note in for proof” why in the world would I do that?! You’re not my employer and if you have any inclination of the medical field you don’t go INTO a clinic anymore to test for Covid. You do a telemed visit or take a home test. Unless you’re deathly ill I guess? They called in plaxovid for me…I let her know I could send a picture of the box. I thought I was doing the right thing by cancelling but I guess I should have shown up and not said anything? Putting the staff at risk?! Trust me I would have LOVED that massage."

"Had a great experience with Nancy! I highly recommend her! The receptionist were great as well! I will be returning for future massages with Nancy!"

"Received a six month membership for Christmas good for one massage per month. Called to set an appointment only to be told that they couldn’t get me in until late February, thereby defeating the purpose of the membership. They then refused to extend the membership and told me to let the massages roll over so that I could get a whole bunch in a row, as if there was no therapeutic reason for the membership in the first place. They also did not want to issue a refund, as the membership was expensive, and have only initiated the process after a long phone call. I do not recommend them unless you want to duplicate the experience of going to the DMV. FOLLOW UP: Three weeks later and my refund still has not been processed. The manager, Kay, lied to me about initiating my refund and now associates are telling me the membership is non-refundable. Avoid this business if you value honesty/competence."

"Jonathan is one of the most unprofessional massage therapists I’ve ever had. You pay for an hour massage and end up with barely 40 minutes because he shows up 15 minutes late and doesn’t go beyond the end time. He’s inappropriate and won’t stop talking during what should be a relaxing time. If he wasn’t making inappropriate comments, he would makes comments about my health and how I’m not doing this or not doing that and need to do more of this and more of that. Such a little man with such a big ego. I’d give him zero stars if I could. Even the front desk staff knew he was this way and warned me to not book with him in the future. Fire this guy, massage envy!"

"First time ever getting a massage and it was awesome! I got Adam and he did an amazing job. The amount of pressure he applied while massaging me was perfect. I was totally comfortable with him and relaxed. He was really professional, and asked for feedback from me for next time. Next time I get a massage I’ll definitely be going to massage envy"