Amazing Lash Studio 9500 Interstate 35, Austin, TX 78748

"Maddison the master stylist was very rude and rough with my eyes and lashes. She taped down my lashes but did a very shoddy job I asked her to retake them and that’s when her attitude and demeanor changed drastically. She made me feel incredibly uncomfortable during my session to the point where I had to ask to stop as I reached for my phone and she told me not to record her even though I hadn’t even started. She then pulled out her phone smiled at me and said that she’s already been recording me for several minutes withou my knowledge. This is disturbing behavior to have represent a business. Her and the front desk girl would not let me speak to a manager. Remove the lashes currently on my eye or put me with a different tech they treated me as if I was disgruntled for complaining about the treatment I received and asked me to leave. I’ve been getting my lashes done at amazing lash for 5 years and never once have I had someone mistreat me like this."

"I have a “bald” spot already. It’s been 3 hours. This as my first time ever getting extensions, I expressed that and the lash tech went through my options I showed her pictures of a look I wanted and we picked a length. All is well we finish up, they don’t look like the brochure picture or the picture that I presented. Okay. Not what I wanted but they look good on my face and I wasn’t quite sure what was going on anyways. I go to check out and i stand there for several minutes while the receptionist figures out something but she did not acknowledge me until done with the conversation With the manager/owner? Not a huge deal I often get stuck on the phone or am juggling 2-3 people at once, but it added to the less than satisfactory experience. The artist went over caring for my lashes but i wasn’t offered to purchase anything so I didn’t. I make my way home start packing to head out of town and decide to take a gander at the lashes. They are unevenly dispersed and I have a bald spot. The left inner corner is HEAVY with the lashes the right side… not so much. And there is what’s seems to me as a wide section of eye that has no lash extensions. I’ll attach pictures (not flattering close ups) I think. No problem. I can work this out I am not afraid to send an email/text/contact information sheet. I work 8-5 and that’s probably the times the manager/owner works so they we can just reach each other at earliest conveniences. no email to contact just a phone number -not the most helpful. I’ll be calling too. I have events this weekend a just wanted to enjoy them and get a little boost with the lashes and honestly I will probably go get them removed Saturday morning (somewhere else) before my first even in the early afternoon. Also the music playing was old and loud. While my artist was calming and tried to make the experience relaxing it was not. The rooms should have individual or Bluetooth speakers so clients can dictate music preference. (Also part of the less than satisfactory experience) I was then charged not the price for introductory lashes but didn’t notice until I got home. Also if I was going to pay 160 for lashes at this point I would just find an independent artist in Austin. I liked the idea of credits and paying a membership like I do with several other self are services. This studio was just so convenient and mutual and mentioned good things, but after this I’m unlikely to return for anything outside of a refund and someone to attach two lashes to my bald spot. TLDR: I don’t feel like I got what I paid for and what I paid was not worth the experience/service I got."

"I’ve been going to this location for a few month, and my experience has always been great with my usually master stylist Mariela. However, my recent Full set appointment was scheduled with another stylist. Still a master because I didn’t mind paying the up charge for quality work, but that’s not what I received. During my service her hand was pressing down hard on my nose the entire time, which is not the proper technique for application. The service it self was very uncomfortable because of it. Then the days following I’ve lost between 8-10 lashes DAILY and the extensions are falling out not attached to a natural lash, meaning it was not attached correctly. I also have a drop of black glue on my eye lid. My lashes are 6 days old and they look like they at least two weeks out. I paid over 150$ for my full set and when I contacted them to talk about my service and if anything can be done, they said they can’t do anything for me, but setup a refill appointment if I feel like I need one. I’m not one to complain being that I was once a former employee in a different location and I can understand what they deal with on a daily, however I know when lashes are not applied properly and what is/is not normal fall out. Overall it’s been an disappointing experience."

"It was my 1st time getting lash extensions. Of course I’m super nervous about it and have no idea what to expect. Once I arrived I wasn’t really explained what the steps were. When I was pulled back I wasn’t explained the different styles or shapes or volume. The lash technician just started stating different styles but didn’t explain in detail of what it would look like with my eye shape. So to be safe I just said a natural look. It took about 3 and half hours for a full set. I’m not sure if that’s normal due to the website saying 1 hour to 90 mins. Once I was paying I didn’t get instructions how to take care of my lashes or when to come back in. Also about 10 mins from leaving I started to notice lashes falling off just constantly falling off even with out rubbing just blinking once I saw them falling off it wouldn’t stop. So now I have half my lashes and it looks very uneven. Over all I was very disappointed with the outcome and the money I spent as well was not worth it. I did this to get a confidence boost after having my baby and most definitely this didn’t boost my confidence but actually made it worst. Unfortunately this experience will most definitely not want to get lashes again."

"My time here is always valued by the team at this location and my stylist Janie is AMAZING. She is always making sure I am comfortable, getting what I desire for my lash look, and talks me through the process. Janie is super sweet, easy to talk to, and is an absolute expert at her profession. Will continue to book at this location and with Janie."