The Salon at The Arboretum

"Kerry Westmoreland has updated my hairstyle and coloring, taking 10 years off my appearance. I feel so pampered at her salon. She really listened to me and I am so glad I trusted her vision. I have also referred her to family who are ecstatic with their results. If you're looking for a refresh or ready to try a change, Kerry at The Salon at the Arboretum is an excellent stylist!"

"I booked an appointment a month in advance for my daughter for her first and last prom of high school. Having never gone to a prom she was so excited about having her nails and hair done, and then getting pictures! Because we had not done anything before, I fear I waited too long to book, as all our own stylists were already booked! I picked this place because of recent reviews. However, at the very last minute the salon called (not the owners) and told us our appointment was canceled because the stylist got sick! I asked about a back up stylist and she said they were booked! My daughter was devastated when I told her! How does a salon this large not have a backup plan? So I asked to speak to the manager. An “owner” called many hours later. She told us that we had not ever been customers there before so why would we expect a back up stylist for our updo? And we had only made the appointment one month in advance! If you are anticipating having your hair done for important event, you had better be an existing customer. Very highly unrecommended! It is not like we were getting a hair cut that could have been postponed a week! And the “owner”? Super unprofessional! Will post pics of my daughter’s beautiful hair as soon as we can find another salon two days in advance of the prom! Two days! Update: we got her hair done at Shine Salon and Spa! They are super nice and worked us in even though we weren’t their “regular customers “! See pics of their great work below!"

"Update from a year and a half later: Tanya is still the best stylist there and always makes my hair look and feel amazing! They recently moved and their new space is so pretty! My appointment was with Tanya and she did an amazing job on my hair! I recently moved from Houston and was looking for a colorist who could mix a good golden blonde and not make it brassy or convince me to do a cooler tone. She did exactly what I wanted and spent time explaining the best way to style my fine hair. $140 for full highlights and to me that is a great price for a high quality salon at the domain. Tanya had great conversation and was seriously the sweetest. The other salon at the domain was quoting me $250+. Can’t wait to return!"

"Natalie was amazing! It's been three years since I've had my haircut and I don't know anything about what looks good or how to do my hair. Natalie took what I wanted and ran with it to make it look great but be easy to care for. The salon also made me feel safe. I had my temperature taken as I entered, plus everyone was masked, there were very few people inside, and everything was getting sanitized between uses."

"I truly shocked to see negative reviews about The Salon as I had an amazing experience, from booking to my appointment. I called to see when was the earliest that I could come in for a consultation with my hair as I needed a color correction. Here's background history of my hair, I had a phenomenal hair stylist in Sacramento, Katie Radu (if you look at other hair reviews & photos, you'll know how talented she is), but moving to Austin, I was unable to find a place that can provide upkeep for habit hair extensions. Anyhow, I went to a salon to get them removed & asked that my hair be colored back to its natural color so I can regrow my hair out again. They were able to remove the extension with ease as you're just cutting off the sew-in beads. The problem was rude hair coloring. My hair was left with bands of dark, light, orange, and inconsistent colors throughout. It looked like a horrible box dyed! I was so upset, they offered to fix it, but bc they processed my hair so much, I was asked to come back next week for them to bleach my entire head & fill in the color again. Are they serious?! No way! I would go bald with all that bleach. I refused & will not be coming back to that salon ever. Moving on, I waited about 7 days and did a bit of research online. I found The Salon and decided to give them a try as they specialized in colors. The receptionist was friendly, gave me quick directions on the phone, and I wa able to get in the next day for my hair consultation. I came in, was greeted, and offered coffee & drinks. I was initially scheduled with Karrie, but b.c. my hair would take time to fix, she referred me to Tanya as her client cancelled last minute. It worked out perfect for me as Tanya is one of the master's colorist & she does extensions as well. Tanya was kind, friendly, and explained every step of the way on how I can care & restore my hair. Additionally, in between the hair treatment, the hair apprentices were so sweet and kind. They made sure to check on to make sure I'm comfortable. Overall, my experience was top notched. My hair came out beautiful as I wanted, shiny & healthy, no bands, no crazy mixture of colors, and most importantly, Tanya didn't use bleach so my hair was saved! The Salon won me over; consider me a regular from now on!"