Amazing Lash Studio - Austin Eyelash Extensions

"Brianna did a great job helping me decide which look to go with and did a wonderful job applying the lashes. I'll definitely be back."

"I had an incredible experience at Amazing Lash Salon! From the moment I walked in, the staff was warm and welcoming. The lash technicians are truly skilled professionals who listened to my preferences and delivered stunning results. The salon is clean, and they prioritize hygiene and safety. I'm thrilled with my beautiful lashes, and I can't recommend this salon enough. Five stars all the way! ⭐⭐⭐⭐⭐"

"My first time using this location. The only thing I asked for different from my notes was longer lashes. My lashes were very thin once completed, I selected any stylist and was given a Master stylist (extra fee). I was also charged for mega volume and received 6d. The ladies at the front were not nice about explaining the extra charges. Also when I went to another location after I was told no notes were left from my appointment. Very disappointed & over charged from this experience.photos show the difference between lash appointments and asking for the same exact thing. The thin lashes are from this location."

"I don't like to leave anyone a bad review but feel the need to put this out there so hopefully no one else ever leaves this business feeling the way that I did tonight. I went last Wednesday night to get lash extensions for the first time ever, was nervous but felt comfortable with the girl that did my lashes and felt good about it when I left. By Friday afternoon, the lashes on my right eye had begun to fall out - tried to call them but they were closed bc of the weather. They continued to come out, just that eye, by Monday afternoon it looked like I only had extensions on one eye. Called and was told they would make it right not to worry, was scheduled to get them redone on Tuesday afternoon, was told on the phone there would be no charge. I went, had a different girl, didn't seem as experienced as the first one but she was nice - ended up gluing my lashes together and poking me in the eye with pointed tweezers three times, I finally sat up and told her not to touch me, at this point my eye was hurting. That wasn't the worst part, at least the lash technician was sincere and felt bad and tried to help. When I went out to leave the manager, Katie is her name, wanted to know how I was paying for today. I told her I wasn't paying anything for that, I came so they could fix the problem with the right lashes coming out. She got aggressive, disrespectful and told me in no uncertain terms that she would be charging me on my credit card they had on file. I tried to explain what had just happened and that I was told by her on the phone and when I arrived there earlier there would be no fee since they fell out, they would make it right, etc. She continued with her disrespect, after I told her she didn't have authorization to charge my card she told me it was too bad she was charging it anyway. I told her I would dispute it and she said she didn't care, go ahead and she would be notifying her manager of it. At that point I asked for her managers information and she would only give me her first name, Jamie and said she would have her call me, which is fine by me, I just wanted to get out of the place. I have owned and managed small businesses for years and customer service is key! You always want the person leaving your business feeling good because they came to you. not regretting and wishing they had never gone to you in the first place. I was so upset & disturbed by Katie's behavior that I called her back and told her if she didn't learn anything else, at least learn that you never want to make anyone feel bad and regret they ever came to where you work or that they ever met you. She didn't seem to care much and I doubt my words will be taken to heart and help her to offer better customer service in the future. I believe we should lift each other up and care about our fellow humans, not degrade them and make them feel bad and belittled. I would not recommend this place to anyone ever - not because of the girls that do the lashes but because of Katie and how it is managed. If you have a problem you are pretty much screwed and certainly not cared for. I hope when I talk to her manager, Jamie, she has a different attitude on this and will teach Katie how to deal with people in a positive manner."

"Edit: Ladies resolved and made things right. Love my lashes, there was a bit of miscommunication with the technician being new. Thank you :) Was very satisfied with the initial lash tech. I came back for a refill and scheduled with someone else and am disappointed. Its only been a week since my refill and At least 4 times throughout the day i have to move my extension out my eye. They are falling out so quick! Now i have to come up with another $70-$100 to redo my lashes A WEEK LATER! My initial set lasted almost a month."