Ace Hardware 3120 Pimlico Parkway, Lexington, KY 40517

"These people are so great! They order things I can't find elsewhere & have them delivered to the store so I don't even have to pay for shipping. The Pimlico location isn't far from my home, so it's very convenient to go & pick up items. Reminds me of how most stores used to work to please customers but we rarely see this nowadays. Thank you, wonderful people of Ace Hardware❣️"

"Terrible company. I bought a $40 rechargeable battery charger, then went back to the store 5 minutes later to return it. Even having a receipt and the box that it came it, they wouldn’t let me return the item because the 2 cent plastic casing that it came manufactured in was damaged. How exactly are you supposed to test an item without opening the box? Unbelievable! Please, please, please I advise you to go elsewhere. This company is garbage and is obviously not doing well compared to their competitors, it’s pretty obvious considering everything here is WAY overpriced. And if you buy something you aren’t happy with, sorry about your luck! You won’t be able to return it despite their policy!"

"I was very pleased with the service I received on my first purchase at Ace hard water store. Customer service was excellent. I will be going back again."

"Great store well kept, and well organized. Also, they have had everything I needed the last several times I went in there. The staff is helpful, but a couple of times, they were a little aggressive. It's better than having no help, but sometimes I like to look around. They have a paint area and can mix paint and seem to be overall extremely knowledgeable."

"Nice addition and glad to have them back in Lexington! The store is obviously not nearly as large as some of the big box stores, but they still had a good variety of items in all the general home improvement categories. The Grand Opening was nice, with some great deals. But most importantly, the staff was incredible! I have to use a Rollator and everyone was great about offering assistance, taking things to my car and helping load, etc. I'll definitely be back!"