Lowe's Home Improvement 2300 Grey Lag Way, Lexington, KY 40509

"Ordered a new refrigerator on 12/26/2023. We were promised it would be delivered on 1/11/2024. I received a text on 1/10/2024 stating that the refrigerator would be delivered on 1/11/2024 between the hours of 10:30am and 2:30pm. I took off from work waiting on the refrigerator to arrive. At 4:30pm I called Lowe’s in Hamburg and talked to an associate who looked up our order. The associate sent me to the manager “Troy.” Troy stated that our refrigerator had not even been shipped to the store. Could not give a time frame of when the refrigerator would arrive."

"I live next to the South Lexington location and travel all around Kentucky for my job. I have shopped at probably eight different locations and I would say only one location out of all of those locations have I felt like my presence was appreciated. I can never get help and no one ever asks if you need help. For my job I have to use the pro desk and call my office to get a credit card number for things that I'm purchasing and every location has a different policy on where I should be checking out. As of now I will never go to a Lowe's again. I will drive many miles further just to go to a Home Depot because they actually seem like they care about my presence and my business. I will also be paying off my Lowe's credit card and closing it. It will be very inconvenient but you all do not deserve the money"

"When it comes to going above and beyond to help customers one employee at the Lowe’s near Hamburg really made a difference in our lives. We are in the middle of a full home remodel. When it came to my kitchen I was lost. Didn’t know where to begin. We were looking at the cabinets and asked for some help from the cabinet specialist. Avery Brown. He was so helpful. Helped us pick out what we liked and after we got the measurements to him and picked out our appliances and countertops he built our entire kitchen on the computer so we could see how it would look which was exactly what I needed. We are still waiting for our cabinets to be built and delivered but I have no doubt I’m going to love my dream kitchen Avery helped us with. Even though I live an hour from this Lowe’s we will drive the hour to continue to shop at this store because of Avery."

"Riley and Gregg really helped us on being able to complete a tile job! We needed the same Lot run to match What we already had put down. After calling 10 Lowe's stores Greg checked in stock room and found the lot we needed! Riley runs the flooring department and was 100% on point for this transaction! Rarely do I find customer service like this! Wish I lived closer to this store would shop here a lot!"

"Friendly staff are always helpful... I take my kids for the free monthly craft classes to build anything from picture frames to birdhouses. Fun for all young kids to learn basic tool skills!"