Volvo Cars of Austin - Service Department

"They helped me repair an issue caused my having my car towed and were so kind. I went alone and as a woman sometimes mechanics can be hard to communicate with, but these guys were great. Easy to get service and I got coffee in the showroom while I waited."

"Volvo Austin service is great, this review is for Kevin my service advisor. Kevin is very solutions oriented and comes from a place of yes. The other day when I had my key fob battery changed, he overheard a problem and fixed it w a paper clip…..actually. This spirit keeps me coming back to a dealer for service."

"I've been going here for service of my S60 for almost 5 years now. My Volvo has experienced what seems like every reliability issue Volvo's are known to have. Sometimes things have gone awry with the service as well. And yes, if you want a loaner, you need to book a couple months in advance. However, my service manager Jason has been understanding, very helpful and always made things right. I would never consider getting another Volvo based on the issues we've had, however knowing that Jason is there in case anything comes up, I am again considering a Volvo for our next vehicle. He definitely has turned what would be a 3-star review into 5 stars. Update: Jason was promoted. Good for him! Unfortunately that means he now doesn’t usually interface with customers."

"I must say that my entire experience was nothing short of exceptional. From the moment we walked into the showroom, it was clear that Justin's dedication to his craft and his genuine passion for helping customers were unmatched. Justin's knowledge about the vehicles he presented was truly impressive. He took the time to provide us with thorough and clear information about the various features, options, and performance capabilities of the cars we were interested in. He patiently answered all of our questions, addressing any concerns we had with professionalism and a depth of understanding that left us feeling confident in our choices. What truly stood out, though, was Justin's exceptional communication skills. He maintained clear and prompt communication throughout the entire process, ensuring that we were always informed about the status of our inquiries, the availability of the vehicles, and any other details we needed to know. This level of transparency and responsiveness made us feel valued as customers and underscored Justin's commitment to providing outstanding service. But it wasn't just Justin's expertise and communication skills that left an indelible impression on us – it was his kindness and genuine care for our needs that truly set him apart. He went above and beyond to ensure that we felt comfortable and supported throughout the entire car-buying journey. His patience, empathy, and willingness to listen were truly heartwarming, and it was evident that he had our best interests at heart. In the end, Justin's recommendation for the perfect car proved to be spot-on, and we couldn't be happier with our purchase. Thanks to his expert guidance and exceptional service, we drove away with a vehicle that met and exceeded our expectations. If you're in the market for a Volvo and want an extraordinary car-buying experience, I wholeheartedly recommend seeking out Justin at Volvo Austin. His professionalism, knowledge, communication skills, and kindness create a winning combination that is second to none. My family and I are not only proud owners of a fantastic Volvo, but we've also gained a trustworthy and dependable friend in Justin. Thank you, Justin, for making this journey memorable and enjoyable!"