Batteries Plus 12129 North FM 620, Austin, TX 78750

"Said my car battery was dead and insisted I needed a replacement. Refused to sell me the 'essential' replacement without a phone number and e-mail address. Somehow my refusal to provide a phone number magically healed my battery and my car has been running fine since."

"I have a heavy duty truck that I put to work and since it’s diesel, it has two batteries. I’ve shopped with Batteries Plus for over 7 years and they have the best AGM batteries on the market. Came in last week during the freeze, suspected my batteries were shot and couldn’t remember exactly when I bought them. The helpful people at BP let me know how many cranking amps my batteries were putting out…clearly not enough to start the engine. And they were still under warranty, more than 4 years later. I did not have to buy a new of batteries! Instead, BP deep-cycle charged my current set for 72+ hours and I’m back on the road with each over 700 cranking amps. Thank you, Batteries Plus!"

"Asked employee the correct way to connect batteries in series, employee told me, he was just a batteries plus employee, that he didn't know, or need to know how to do that. He just sold batteries. The batteries did not have handles, making them hard to carry, employees never offered any help in carrying to truck. You can get a battery there, just no real service."

"I started buying all of my vehicle batteries here two years ago in hopes of supporting a specialty store. Unfortunately when one started having issues, they failed to honor their own warranty process. Despite the policy stating they would have two days to work on a battery during a claim, they held mine for six days. I called repeatedly to check and was told by an employee the battery had failed. When I came to pick it up, he said he had just tested it again, and it was fine. Very suspicious. Generally bad customer service throughout the process and very disappointed they would not honor their warranty. I will never use them again."

"Got my car battery replaced today. Great, fast service. They even recommended the coffee shop next door as a good place to wait. Had to take most of my coffee home with me, they were so fast."