Proven Products Appliances

"TLDR: If you have any issues, file a credit dispute immediately and don't expect help from Proven Products. Buyer Beware! We purchased a new Speed Queen Washer and Dryer on 7/15, delivered 7/17. The washer broke on the very first load of clothes and it took 3 days to get a repair man out to open the machine and get our clothes out. The repair man also determined that on top of a latch issue needing replacement, there was buildup inside the machine causing other parts to also need replacement. When we contacted Proven Products about the issues they expressed concern but no solutions to selling us a bad machine. It has now been over two weeks without a working washing machine and we have no idea if/when the washer would ever be properly repaired. We should not be having these issues on a brand new machine. You might get lucky and purchase a product that doesn't have issues, but if you experience any issues whatsoever, don't expect a resolution from this company. We are now having to work through our credit card company to get our money back on the bad equipment sold to us. Update: Jimmy is very nice but he politely informed us that he works for the owner and if the owner wants to stick it to customers then that is what they do. Second Update: After disputing our transaction with the credit card company Jimmy quickly called to tell us the owner had suddenly authorized a replacement unit be sent to our house to replace the broken one. While I was skeptical, Jimmy assured us one would be delivered between 9:00-9:30am the next day. At 9:15 am the next morning Jimmy called to inform us that he would actually not be delivering a replacement unit unless we removed the credit card dispute. I told him I would happily remove the dispute once the unit was delivered/replaced but Jimmy and Proven Products refused. I'm not sure if they even had a second unit to offer or were just playing games to get me to cancel the credit dispute, but either way, they wasted my morning."

"We enjoy our Speed Queen washer and our Maytag Range all made in America ..Ms Veronica knows her products and is so helpful ..We will buy all our appliances from Proven Products"

"I recently purchased a dishwasher to replace an old one that is broken and unusable now. Eric had great customer service and directed me to a model with features I asked for. Got it installed a few days later, and that team was real professional in hauling out the old appliance and installing the new one. Will try to purchase here again in the future."

"The words experience buying there!!! I bought a brand new speed queen washing machine from Proven Products and it lasted me 2 weeks after broke the same day I bought it. I have gotten nothing but the run around from this company. It has been weeks and I still have a brand new broken speed queen washer. I have called thousand times talk to the lady they don’t care even the técnico said the a lot of lies and even left messages and I am mad disappointed in this company and this purchase. I will never use Proven Products again, and I recommend you don’t either."

"I bought a brand new speed queen washing machine from Proven Products and it lasted me 3 washes and broke the same day I bought it. I have gotten nothing but the run around from this company. It has been weeks and I still have a brand new broken speed queen washer. I have called several times and even left messages for the owner asking him to please call me back, and on my most recent call I was told that he does not do call-backs or work on weekends. I am beyond frustrated and disappointed in this company and this purchase. I will never use Proven Products again, and I recommend you don’t either."