White House Black Market

"My mother and I love shopping here and at the Town and Country location. I placed an online order that was refunded, which is completely understandable as inventories aren’t always accurate. I also work in retail, so I understand that aspect. However, the person who answered the phone when I inquired about my order, Christina, was very rude. She seemed bothered to be helping out and became even more snappy when I asked her to check if the product was in the store, considering the website still showed it as available.what would have made this a 5-star experience? if your sales reps were kind, patient, and willing to help, rather than being rude and snappy."

"This is one of my favourite shops.... a dress for a formal occasion and amazing sweaters for winter..."

"It's one of my favorite stores for cute jeans you won't find other places."

"I was there this time yesterday and the customer service by Tracy, Diana, and the other ladies in the fitting rooms were the absolute best. They were ready to help with zippers, finding something new, etc. They helped and represented how clothing buying used to be/should be. I can’t say enough kind words about them. I can’t remember the last time I felt attended when shopping. Not pushy at all, just really helpful in trying to assist me in my purchase. They were so kind to my husband who also was looking for things for me to try on. I will definitely be back. Thank you to the WHBM ladies!"

"Although the selection is very, very limited at this location the customer service is just excellent. I needed a new dress for a formal business conference and the sales counselor was very helpful putting an ensemble for me since I have been working from home and out of sync with formal business attire since covid culture set in. She picked out the best dress and jewelry accessories for me and I felt so confident in my conference that I nailed my presentation!! Thank you Katy WHBM sales counselor s!!"