Comfort Suites Benton Harbor - St. Joseph

"Went for a little weekend getaway. It was nice and quiet. The pool was amazing it was heated so it was nice and hot. The hot tub in the pool area did not work and was very cold. Check-in and out were easy. The staff was nice."

"Stay Elsewhere! Started our first room we could get the lock to work, no big deal we switched rooms. Room had hole in wall, no secondary lock on door. Around midnight a party started 2 doors down LOUD, I called the front desk no answer, went down to desk there was someone sitting in front of the phone. Told him to get that room quiet, he went up to the party talked to them 5 minutes later it escalated. Tried to call front desk again neither of my 2 phones had dial tones. Called the hotel using cell phone told the guy to take care of the party. “ I tried he said” told him to call 911 or throw them out. He went to the room within minutes it started again until 2:30am . I contacted corporate requesting refund was told to talk to manager. He was supposed to call me , never happened, corporate never followed up. What a huge disappointment, rip off, poor customer service."

"Only thing good about hotel is the location. Our room was clearly dirty, food splatter in microwave hair in bathroom dirty toilet with a mold ring inside, alot of marks on surface that clearly shows nothing was wiped down. Whole bowl worth of cheerios dumped under our pull out couch. Tried to use the pool and hot tub, should of known better with the greenish color and cloudiness to the hot tub. Breakfast was a huge miss in my books and the eggs made my husband sick for the rest of the day. The whole hotel is dirty same spill spots,dirt and greasy hand prints in same spots as when we got there to when we left. The amount of money we spent and how far we drove for that quality is super frustrating. Spend the extra bit I guess and stay elsewhere."

"I didn't see previous reviews until after I booked my stay, so when I checked them right before I arrived I was nervous and critical. Boy, was I pleasantly surprised. The hotel was clean, pool area sanitary and in good order, staff was attentive and friendly, and room large with fridge and microwave. Breakfast was hot and they kept it coming to 10:00. The hotel is older and I felt the price point reflects this. I docked one star for minor maintenance issues. Room was a bit musty smelling (consistent with older hotels), the closet door was difficult to open ND close, sink missing stopper, and no towel racks or hooks in the bathroom. Overall, I would stay here again because it was cheap and clean with a good breakfast."

"I stayed at the Comfort Suites Benton Harbor in late July 2023. The hotel is located close to the lake, and it was a natural choice given the location and the cost-effective price. The check-in was efficient, and the room was very well-kept and clean. A minor issue occurred when the key to the room stopped working, and maintenance had to come to replace something in the magnetic card reader of the room. The maintenance person was quick, even though it was slightly inconvenient. Overall, I would recommend the location, although I would also recommend that management do their best to avoid these kinds of inconveniences for guests or find a way to credibly apologize when they occur."