Comfort Inn Grand Rapids Airport

"Reading some of these other experiences you’d think it’s the worst place in the world. My take - great location, lots of restaurants nearby, great value considering the price of other hotels in the area. Could the rooms use some upgrading? Sure, but everything I needed to use worked. Refrigerator was super cold, plenty to watch on the tv as I drifted off. Staff was pleasant. No noise from other rooms. Never felt unsafe."

"I normally don’t do things like this, but with how unprofessional and ignorant a certain worker was leading the front desk I can’t sit back and not say anything. I was laughed at TWICE by a awful women who continually gave me incorrect information and was very dismissive, it took everything in me to bite my tongue continue my stay and reach out to corporate in the end. To have someone so rude, miserable, and just all around incompetent being the face of the company when you walk in is beyond me. I was over charged by someone else and was told I’d be given a refund in 4-5 days after that the following 2 days I went up to the desk to make sure that was happening this lady laughed at me as she said “who said you were getting a refund?” what is actually funny? or how about when she tried to publicly humiliate me while I was there on business training for a job at the airport and she laughed at me while saying “oh no we don’t give you rides to your job” which is FINE if you guys offer the shuttle to only people actually taking a flight that is fine but to be rude and try to make fun of me for trying to just get to my job is so out of pocket. learn how to talk to people or better yet don’t work customer service because clearly you’re miserable & need to get a new job."

"DO NOT STAY HERE! I had booked a room at this hotel for New Year’s Eve. I arrived at the location and immediately felt off but was willing to give this a hotel a chance considering the lobby was promising but I was wrong the lobby was the only part of this entire hotel that was even nice and clean. The stairwell going to the third floor was dirty and creepy. I get to my room and immediately get an awful smell I walk into the room seeing burn holes on currents , bed and floor. I walk to the balcony where only thing separating me from 2 other rooms are 3 poles that my dog could easily jump over. The sliding glass door leading to balcony would not lock so at that moment I decided no money was worth safety. I didn’t even feel safe parking my car there. I went to front desk waited several minutes before someone came to desk when I told the worker of the conditions and that I didn’t feel safe or comfortable staying there she responded with “we don’t do refunds” so I left. I connected management and they lied and said I was offered a new upgraded room. Which was a complete lie and if their cameras had audio they would know that! They refused to give me a refund for my 30 minute stay at their location. Don’t let the pictures fool you this place is disgusting and needs to be shut down!!!!!!!!"

"Wonderful service! The bathroom door lock is on the outside instead of inside which is weird, but otherwise a good, quality room. We enjoyed the simplicity of it, and it had all we needed. Breakfast was slim picking for gluten free options, but that's normal, and the room's mini fridge and microwave worked well for the food we brought."

"First off I must commend the staff for making my stay comfortable, safe and above all else Peaceful. It is more than obvious that they are upgrading their hotel management or releases far. As the "" Staff that I dealt with Nickey Josh. The night clerk that I didn't get the name of This staff made sure. My stay was continuously productive even though I didn't have very much to do. They fed me in the morning. Every morning helps me get rides when no one else could be there to give me a ride and everything is in within walking distance of less than a mile. They make sure that nobody bothers me and they're always on guard to evict people that are causing trouble. They have an event and meeting room available for rent. It's huge could easily fit a hundred people A large workout room not a closet The rooms have been upgraded with business man in mind Plugs lights everywhere updated office furniture Beds and pillows are amazing always a variety and every room. You will have a slight variation in television and microwave. But everything else is pretty consistent and the tubs are big enough for a fat man."