Quality Inn Grand Rapids South-Byron Center

"They were working on the pool and hot tub and hot water during my stay. The rates are cheap, so your expectations shouldn't be high. If everything didn't break down at once, it would be well worth it."

"Service desk was very accommodating. I came to run the Grand rapids marathon and wanted to use the whirlpool but it was out of order, it was one of the main reasons that I picked this hotel, besides it's location. It right off 131, you're downtown in 10 min. Breakfast was good, specially the grits, I don't like grits!"

"A little rough around the edges... THE GOOD: bed was very comfortable, pretty good breakfast selection, rooms have microwaves, and there are pet friendly rooms available. THE BAD: hot tub was maybe lukewarm, low pressure showers, mini fridge was quite loud, water temperature was barely warm at 8AM (it was hot the night before)."

"How many chances do we get to make a first impression? One! That is why it is important to have the grounds tidy, the parking lots and sidewalks blown free of nasty trash, cigarette butts, leaves, etc. And upon entering - clean windows, floors, etc; well maintained building, etc. That was all fine - good first impression. What was OUTSTANDING was the staff. I was blown away by the pleasant but not gushy or fake, person behind the desk. And it didn't stop with the FIRST impression. Every single desk staff person, the dining room attendants, the EVS staff - wow. So now here we are, several months later we're coming back to the area. The location is a tad out of our way this time but here we come! When I made the reservation yesterday the desk person was patient and accomodating. He may have been quite busy but never let on to that. He forgot to email my confirmation but when I called this morning the desk person on duty was also so polite and accomodating! I cannot say enough good about the staff! I look forward to coming back again with my daughter and her family (the kids like having a pool at the end of the day too), in October. Thank you, thank you! Char Ten Clay"

"The rooms are nice. The beds are very comfortable. The breakfast is delicious and the daytime staff is wonderful, but whatever you do, if your clock runs out of batteries and you don't have your cell phone charger with you, don't ask the female night auditor for batteries. She'll give you an attitude and tell you we're not going to lose power. I was willing to pay for them but she just wanted to give me a hard time so I had to go to the local gas station where I'm not from this area and spend my own money to get a pack of batteries. Very poor hospitality considering I had a very important meeting I had to be to on time in the morning and was already stressed out about it. I will let my boss know about this to ensure that nobody else will book this hotel when she has them in town for business. Too bad because besides her everything else was great. Lost business over two batteries. How very sad"