Hilton Garden Inn Grand Rapids East 2321 East Beltline Avenue Southeast, Grand Rapids, MI 49546

"Loved this hotel. Very clean and modern. Staff were so kind and welcoming. Pool is nice too with indoor outdoor hot tub"

"We had stayed here several different mid week nights, while we were working out of town, I got contact dermatitis from the first visit, sheets smelled like straight bleach, I should have asked for new sheets ,my bad. Then next time we went they were at 80+ % occupancy so they doubled price of remaining rooms, I guess that is standard practice, but these rooms are not worth 250.00 per night, we have found another hotel to stay at, thank you, but no!!"

"9/19/23...(new) I wish I could give the staff and Leadership 10 stars at this Hilton. I have been here all week and under the weather, but Wow!! They all have gone way above and beyond. Anything I needed at any time to make things easier for me, absolutely spectacular care for a hotel!! Thank you to the entire team! For a Hilton Garden Inn, this location is very modern and bright and in a great location! One of the best managed hotels with an extremely friendly, warm, and very accommodating team. When you travel as much as I do and stay at some of the finest hotels, this location ranks very high. It is a business hotel, but what drives my high-ranking is the entire team. A very well run location."

"We were guests at Hilton Garden Inn Grand Rapids East Saturday and Sunday, August 26-27, 2023, celebrating our 33rd wedding anniversary and visiting family. Originally, we planned to stay one night, but decided to stay an additional day. I mentioned that we were guests because we were treated that way. We felt appreciated and welcomed. The staff was accommodating, friendly and professional. However, the only person who was NOT friendly was the owner, James. He did not acknowledge our presence at all, even while in close proximity. You lead by example. If your staff follows your example, your establishment is in jeopardy. The hotel ambience is beautiful and modern. Our room was clean, spacious and technologically equipped. There is dining inside the hotel and a full bar. The location was close to outside dining and shopping. In fact, there is a sports grill directly off of the hotel parking lot. Speaking of parking lot, the parking spaces are large. That is important to us because we drive a luxury vehicle and getting door dings was not a concern.There was access to an inside/outside pool and hot tub. A fitness center and laundry facility is also available. The breakfast was continental, but you also have the option of ordering from a menu. The food and fruit was delicious and fresh. We have concluded, when we visit Grand Rapids, Hilton Garden Inn Grand Rapids East will be our hotel of choice. Our stay could not have been more enjoyable."

"I cannot express enough gratitude to James and his exceptional team at the Hilton Garden Inn. They went above and beyond to ensure that my stay was nothing short of extraordinary. Their genuine kindness, attention to detail, and excellent customer service truly set them apart. James and his crew consistently went out of their way to take care of my needs, making me feel like a valued and cherished guest. Whether it was providing useful local recommendations, promptly addressing any questions or concerns I had. Their exceptional hospitality exceeded my expectations. The staff's dedication to ensuring my comfort and satisfaction was evident in every interaction. They consistently displayed a warm demeanor and throughout my stay. It felt like home away from home. The Hilton Garden Inn's impeccable service, combined with their well-appointed facilities and clean, comfortable rooms, made for an unforgettable experience. I highly recommend this hotel and its remarkable team to anyone seeking a top-notch hospitality experience. Thank you, James and your exceptional crew, for your unwavering commitment to creating a memorable stay. I'm truly grateful for your and will undoubtedly return to the Hilton Garden Inn"