OYO Hotel Mona Lake Muskegon 3450 Hoyt Street, Muskegon, MI 49444

"I was appalled walking into my room seeing roaches the signs of my thumb nail running around. After refusing to accommodate me the water went out for 5 hours that I was there for… some people only get rooms for the shower? Nothing was accommodated for that. Not to mention the staff is completely unorganized and has no sympathy."

"Very nasty place. Rooms are mildew, have roaches. Staff is running around screaming and fighting owners and.other guest and staff. The maintenance is was walking around with out a shirt on and smoking some type of drug in a pipe. Housekeepers walking around drinking and smoking weed. Yelling screaming at other guest and staff. Parties and fighting at all hours of the night."

"It’s a clean, nice room. Service is alright, everyone is friendly and accommodating. The only downside is that their wifi is SUPER WEAK. Like won’t even connect to my phone weak."

"Rooms were disgusting, we had to clean the bathroom when we checked in. The manager yelled at my spouse when we checked out and tried to refuse the return of our deposit because he said the room was messy after we left, apparently they expect customers to do their own housekeeping. I definitely recommend staying someplace else if possible."

"I’ve been here for two might out of my five day stay and not only have I been moved rooms twice in one day, one because they sent us to a DIRTY room and the first rooms vent leaked so much over night it flooded the restroom. When we finally got a room that was clean and not leaking, the hot water didn’t work. So now I’m im on my fourth room in 3 days. This is absolutely ridiculous! We also talked to the owner so said “everything is your fault so we won’t refund or discount you” that’s ridiculous!"