Starbucks

"I would give zero stars if I could. I was there this morning February 6th went inside to order I was the only customer inside. I waited 10 minutes and not 1 worker acknowledged I was even there. I finally said forget this and left. I could understand if they were busy but they were not. Please teach your employees about how to provide good customer service. I mean at least say welcome to Starbucks or something."

"I stopped in about 10 minutes before noon on a Saturday. I went inside because the drive thru wrapped around the building. I was able to order right away. 25 minutes later, I had to leave to go pick up my son, without coffee."

"I ordered a gingerbread oatmeal chai. They said they were out of oatmeal milk and would sub almond milk and it would taste the same. It did not! It was pretty bland. I visited a different Starbucks and received the oatmeal milk a few days later and it was great!"

"Last night, Dec 27th, I left work at 8:30pm from across the street & stopped at Starbucks. I was in the drive through line from around 8:40pm. I finally get to the speaker to order and the person says, sorry were now closed. It was 9:02. I said, you aren't going to finish taking the orders of those still in line, I can't get out of the drive through line. Really rudely he says.. uh, you weren't in line! I said.. uh, yes I was! I've been in line for 20 mins. He says, again very rudely and sternly... NO YOU WEREN'T! I didn't get a ding. I said well then something is wrong with that because I've been in line for 20mins. He said fine, what do you want? I get to the window with my phone out to a show him my time stamped text messages to my daughter talking about being in line at SB at 8:46. He again tried to argue with me that he always gets a ding so I must have been really far back from the car in front of me...I was not! Whoever closed your store last night, is the guy I am talking about. He did apologize for the "confusion" but still rude."

"Wow! Not happy. I frequent this Starbucks fairly regularly and go out of my way to go there to pick up breakfast on Saturdays. This morning I ordered my normal bacon, gouda, egg sandwich. When I went in to get my order, the bag was labeled correctly. But after I drove to my office and opened my sandwich, it was NOT a bacon, gouda, egg sandwich. It was some other kind of sandwich. When I called the store assuming they'd offer me a credit / replacement next time I was in, I was told I could either 1) spend 20 minutes driving back to the store to get the correct sandwich, or 2) choose to eat nothing / have no breakfast and bring the stale, old sandwich back next time I came on. I'm rather speechless. What disappointing customer service. Their explanation was sorry. They have some new people. That isn't my problem. I should have received what I paid to receive and I shouldn't be severely inconvenienced as a result of their mistake. I expected more from what I consider an upscale, top-notch place like Starbucks. This was disappointing."