Wendy's

"Why do the fountain drinks from the drive-thru always taste bad? It’s like they’re always short on syrup. If I get a fountain drink inside the store, it tastes fine. Might want to check your equipment. I’m going to go to a different Wendy’s from now on."

"I visited on 1-6-24 between 8:30pm and 8:45pm. I pulled into the drive-thru and placed an order for 2 pretzel baconators 2 large fries and one 4 piece spicy nugget. I had a offer in the app for buy 1 pretzel baconator and get 1 for $2. After I received the total of $21.65 I pulled up to the window to pay. I told the guy that I had an offer on the app which he scanned. The employee swiped my card without telling me the adjusted total and as soon as he was done he left the window. I looked at the receipt and guess what my new total was...$21.65! I sat at the window and got a female employees attention who called the original guy back to the window. I told him that the offer didn't come off and he said he would get the manager, which he did. He told me while we waited that sometimes the offer scans but doesn't come off. I told him that was ok as I was not mad at this point. The manager came over acted like he was going to do his job and adjust it but instead looked at it and told me it was already cashed out and "there was nothing he could do about it now". Now, I was mad and told him "ok I want a refund then". Here is what should have happened and been said. "I am sorry. Since the order was cashed out I am going to refund it and rering your order." All of the massillon restaurants advertise City of Champions, Champions eat here and so on however let's try putting that same integrity into how you handle your mistakes. I guess being a champion only applies to football and not your customer service."

"Typically I generally enjoy Wendy food But this one really isn't about the food it was the service .. we ordered on line I live about 5 minutes away so my husband got the confermation email on his phone so off I went to pick it up granite they was pretty busy that day so I patiently waited my turn to pick up our order which I was told repeatedly by some young man that there was no order for that name ,number, email etc... I couldn't argue cause I didn't have the confirmation number in my pocession so I went home. I told him I don't where you ordered but it wasn't there because they said they never received it so I took the confirmation withe went back into Wendy's and told I had been there once already and there was no order but here I have the confirmation. the MOD looked in the system printed it out The person who told me there was no order there for us came over looked at the order shrugged his shoulders walked away.. Got my food but that's all no apology no nothing. We haven't been back to that Wendy's as of yet."

"Hands down thee best Wendys there is. From Jamar with his beautiful smile to Audrey who’s smile was so warm and friendly I am so happy to get great customer service in my home town. I spoke with Brandon, the manager on duty and told him what a fantastic job they’re doing. They could teach some of the staff at the other fast food restaurants how it’s done. Bravo! To the whole crew!! A fine example of what it’s supposed to be like. Go Tigers!"

"Food is always fresh, there’s hardly ever a wait to get your food.. when there is a line in the drive thru it goes super fast. This is a plus if you’re in a rush or on lunch break! Your food utensils and condiments are always correct in the bag… the inside is always, neat, clean and organized the manager Doug runs a great store and the employees do a wonderful job at the Massillon location!"