McDonald's

"This store needs work as a 24 hour FAST FOOD establishment they are not fast and the food is usually incorrect in the order. These are mistakes that can be changed with training. What shouldn't be happening is "the registers are down we are cash only" on a regular basis and on top of that when i asked for a receipt and tried to verify my order they charged me extra. The price of a Mcdouble is $3.5 at this location a large soft drink is $1.40 including tax on drinks i was charged $5.5 in the drive thru where there is no tax on food and that is not counting the guy admitted to "Rounding up .02 cents" which was still incorrect math. you would think you would have to round down for customer sake otherwise you are lying about the prices even on the menu? and not presented a receipt they are trained poorly, incompetent, or thieves. Someone needs to over haul this location and re-train or remove its management to start with and then train the employees."

"Me and my Wife went through the Drive thru ordered a #2 & #9 I believe after waiting for about 4 minutes we proceeded to the window to pay ( we never got a receipt ) we pull forward and waiting another 4 minutes they tell us they didn't have our Sweet Tea drink and something was wrong with the Carbonation we requested a refund for our drinks they give it to us. I live literally not even a two minute drive for this location. We get in the house our food is Hot but our fries where Ice cold. I get in my Vehicle drive back this time I park and go into the McDonald's. I ask a gentleman working if he take at my fries because I would like some fresh Hot fries ( especially after being inconvenienced ) a Manager walked up doing something at a register ( a white male ) I don't want to say his name here. I kindly said to him I received some cold fries and was waiting for some new ones, then I stated how come I did get a receipt and he replied the the one closest to him wasn't working only the ones by the Drive thru was working. I then said I originally came from the Drive thru and I had to come back from home. He then Ignored the ish out of me and I was no way disrespectful to him or anyone else even the kind gentleman the offered to replace my fries touch them and said out his mouth Damn Those Are Cold. This was the third time me and my family received bad service and Cold Food at the location and ME AND MY FAMILY WILL NEVER GO BACK TO THE DOWNTOWN MASSILLON LOCATION. And please make sure you check your food before you leave get home and have to go back for any reason."

"What is wrong with this place?! Definitely needs an entire overhaul of properly trained and professional employees. This is the poorest excuse of a McDonald's. Don't waste your money or time at this location. Drive the 5 minutes down the road to the next one or find another place. This place is TRASH."

"This is by far the sorriest excuse for a business I’ve ever seen. I’m not even sure how they’re still in business. Late night (after 11) always has an excuse why they can’t take an order. If they do take your order, it’s cash only, which they don’t tell you until you wait 30 mins in line. Somehow, the “system is down” for hours all the time. This McDonalds location has been terrible for years with no improvement."

"This place is absolutely terrible! They pick and choose when they are open; especially after midnight and before 4am. They are closed for maintenance and most times don't even give a reasonable excuse. Or they say cash only because their system is down. If you're ordering off of the doordash app...DON'T. I repeat: DO NOT ORDER OFF THE DOORDASH APP at this location! They refuse to make the orders and claim they don't even have the doordash tablet on. (between 12am to 4am) *Doordash customer support has said the store does accept the orders but refuses the dashers to pick them up. The orders are paid for so this is definitely fraud and they are double dipping from the paid customer and DD. GO ELSEWHERE. You've been warned!!!"