Dean Woods Place 9871 Dean Woods Place, Orlando, FL 32825

"Johnathan thank you so much for fixing all my work orders. You are the best maintenance worker."

"It is a nice place, very quiet and clean, the maintenance staff is always attentive to cleanliness and very professional, Jhonatan fixed my heater in record time, thank you very much Jhonatan"

"The janitor Jonathan tries his best to make ends meet and the new manager Amina is nice ."

"When I moved here in 2020 it was great! But after they switched to the new manager Jaimie everything went down hill. She doesn’t answer emails or phone calls unless I contact concord rents corporate. Jaimie is not a good customer service manager, my account was locked because of the recertification issues, I did my part and now waiting on her to do a tenant drop(I informed her since last year in October) still hasn’t been done. So they kept charging me $70 for not completing the recertification on time(since October) now in January she locks my account because the recertification is still not processed. And because of it being locked I couldn’t make my rent payment on time and now there’s a $95 rent fee( she knows what she’s doing) last year I had issues with the water for over a year! I was paying 3-4x the amount of water. I kept telling her and concord about the issue and they never fixed it until I had to contact Florida consumer, a few weeks after it was fixed no one apologized for the issue and I was never refunded. I also had to pay for an extra parking for over a year because they refused to remove it from the lease. Guess what? Other people use that parking and I tried calling the tow and they asked for proof that I am an actual tenant but yet they towed my car 2x so far, once because of parking in the guest for a week and the other time because I reverse parked.I honestly think she’s scamming people. This needs to stop! I won’t keep quiet anymore and I will have to contact Florida consumer again and/or get a lawyer involved because as a single mother working hard to pay my bills this is unacceptable. Oh another thing they have a sheriff on premises that does nothing but put cards on your windshield for reverse parking. My suv was broken into and they did nothing about it. This is my honest review. **Edit** there has been some improvements with the manager Jaimie, I pray it continues to be this way"

"The app process is extremely long and complicated and requires approval to give consent for owner to have access and use digital signature, and access to retirement acct money, and custody paperwork and much more. They kept my $180 app fee and $350 apt hold fee even though I never finished the app. Didnt return phonecalls about it. And kep the fees even after I had my credit card company contest the charges. AWFUL!"