The Rexford at Waterford Lakes

"Lived here 2 years and honestly at first I liked it because of the area but everything went to hell after the first 6 months. Everyone on our floor in building C had cockroaches and they would send an exterminator to spray twice a week but it literally did nothing. Mind you I’m on the 3rd floor. After 4 weeks of him spraying and no results, we had to buy dozens of traps and tools to take care of it on our own. We even had to seal the baseboards (you’d think they’d be sealed upon new resident arrival but no) because they were coming from inside the walls. There’s also a MASSIVE amount of duck poop on every sidewalk and all over the grass… My dog stepped in some and got sick due to a parasite named giardia found in the ducks feces. I had to pay a hefty vet bill. I told the front office about both of these disgusting situations and they did absolutely nothing. I shouldn’t have to go in my own pocket to fix your toilet bowl of an apartment complex. The place would be beautiful if they took care of it. Stairs always dirty, trash everywhere, literal syringes on the ground by my stairs, just gross and not sanitary. Charged me 1850/ month to live in a biohazard. Found a beautiful clean area in lake Nona for 1500 / month and I couldn’t be happier."

"Allison's exceptional customer service really stood out during my recent visit. Her enthusiasm when touring the property made it a pleasant experience, while happily address all my questions and concerns."

"5 stars are for Nick B. who works in the leasing office. His care and customer service made it very easy to feel comfortable signing a lease here. He was extremely helpful from my first interaction with him and is always attentive to any issues residents have. Nick is the best!"

"I am a resident currently and my boyfriend and I are both legally blind. my vision isn't as good as his so for me i wanted an apartment that would be very accessible. when we first moved in, there was no braille of the plaque and i had a hard time trying to find my building and the apartment number. i couldn't even find the mailbox without assistance. now i have made a braille label and had assistance to place it on my corresponding mailbox. for someone who is extremely light sensitive, the lights in my apartment are very bright and uncomfortable. i do use a mobility cane for the blind and when i was walking down the sidewalk, there was no truncated domes for me to find where to cross by the office. this made it very challenging for me to first where the sidewalk was in order to continuing walking out of the complex. i am not sure who i should talk too about making some accessible changes so that it would be more accommodating for me and safer for me to travel freely around the complex without needing assistance. if anyone has any information, please let me know. Thank You."

"The sense of urgency and professionalism of the maintenance team was Excellent. We have been in this Waterford Property for over 5 years and even when the team has changed their service oriented focus has prevailed. We had a family health emergency and we received the support of Greg, Rey and Raynel which help us solved our situation. A prime location, with a good management and a top notch maintenance team is a perfect combination, Thanks…"