Conway Forest Apartments

"Cesar responded to an urgent maintenance issue and after a thorough assessment of the problem, initiated the repairs necessary. When he'd completed the maintenance he explained everything, in detail, and asked if I had any additional concerns. He also arranged to have some carpet remediation done to clean and dry the carpeting that had been soaked. Jesse, from the carpet cleaning service arrived timely and completed the remediation. I appreciate their expertise and professionalism."

"Absolutely terrible place to live! Let me first start out by saying that I'm posting this review under a fake name so that the apartment complex doesn't retaliate against me because I am still living here. Our apartment has had nothing but issues since we have moved in, it has taken endless emails back and forth just to get an issue resolved. When we first took the tour of our unit, the lady rushed us through and I barely had time to look at anything in detail but from what I saw it seemed fine and we were desperate. After we moved in we discovered a bunch of issues that needed to be fixed and they did not show any concern to fix anything. They also keep charging high utility fees without explanation and it keeps increasing each month. Also for the insane amount they are charging for rent each month, it is not worth living here. Please go to any other place but this one. **All the 5 star reviews are fake and paid for by this place, -you see how most of the 5 star reviews have no comment with them?. Beware!!!!**"

"This is a great place to live! The apartments are very spacious and the surroundings are very well maintained and clean. The complex is nice and quiet which I need due to working overnights and sleeping during the day. Plenty of parking available at all times. If the rent was a bit cheaper I wouldn’t leave ! You will not regret living here . Apt 411 Thank you penny for all you do!"

"I will tell you that the staff is pretty amazing and are extremely helpful. Whenever I call, they always answer and help me with whatever question I have. Their maintenance team (especially Jimmy and Javier) have been so wonderful and always help when they can. I know I’m not the easiest tenant to deal with but they really do care about all their tenants and their well being. Penny, holly and Stephanie have been so great! Ty has been nothing but sweet as well! I would recommend this property. The rooms are spacious and I love the big patio. The pool is always super clean and the tennis court is really nice. It’s also a plus having the gym there and being so close to everything."

"The administration and maintenance at this property is horrible, they don’t answer your calls and they are rude and unprofessional. Our kitchen cabinets fell off the wall literally missing our 3 year old by mere seconds on 8/7/21. Maintenance laughed and suggested we call Morgan & Morgan as if that would of replaced our baby. After numerous calls, complaints and playing their waiting game with excuse after excuse, no one in the office apparently speaks to one another. The property manager claimed my Girl was not on lease rudely cut her off and told her she wasn’t on the lease and didn’t need to talk to her, telling us he would contact us in 2 days. Not hearing back and getting the run around all month, they sent someone three times to take measurements as if those would change. Finally after going into the resident portal to pay the rent on 9/1 my girl left a public complaint on the resident portal only then gets a call from the property manager who took the complaint off and advises they would begin work the next day. I took the day off work and no one shows up until after I posted another complaint on the resident portal which seems to be the only way I can get a response from them. I lost a whole day of work. I could worked and been home by the time they showed up after 4 pm. They buy pizza and have it delivered as if that compensates for anything. Truly inconsiderate, irresponsible, careless and I could go on. I do my part I pay my rent on time and in full every month I would expect they would maintain their end of the lease and make necessary repairs. The cabinets were not secured to any studs or anchored in any way just free floating on the drywall. I would expect to live in a safe place not have the kitchen fall apart and potentially hurt us, also breaking many items then having to wait almost a month for repairs. I leave you with proof our first public post, second post both taken down by management and the photos of our lovely kitchen."