Eden Ruby Lake 9950 Elan Circle, Orlando, FL 32836

"I’ll definitely recommend this place, the amenities are very clean including the pool and gym, the staff management are always available, extremely professional, open to suggestions, would assist you immediately with any concerns. Maintenance have fix, clean or resolved the same day, you can contact them easily. They take effort to make the community satisfied and would make fun activities including wine day or movie nights etc, they would decorate every theme monthly, including bringing Santa for Christmas. Had a situation with a neighbor that had loud music, I contacted staff management and they addressed the issue the same day. Management team genuinely cares, I wouldn’t change this place, the location is a plus, the area is safe, the apartments are in great condition, I don’t have to worry about anything."

"After living here for two years, I feel that it is time to give my honest review of Eden Ruby Lake. I want to presage anyone considering Eden Ruby Lake as their next home, to avoid it at all costs. A few categories to highlight: Pets: - Dog waste is an epidemic at the complex. It is an ongoing issue that management is aware of, but refuses to do anything about. There has been a single email sent regarding the problem. Members of the office staff recently spent about an hour cleaning up dog waste one morning. However, this wasn’t followed up with any communication to residents regarding the status of the property. Owners do not handle their pets properly, including unleashed dogs at the pool deck, the pool itself, and just walking around the community. There is excessive barking, whether it be from dogs left on patios, barking from open windows, or just barking in the apartment in general. There are several restricted aggressive dogs living here. Parking: - The parking is never enforced, there are broken down vehicles being used as storage containers. Many don’t have parking passes & proper registration. There are too many vehicles per apartment. Management has threatened towing, but it has never happened and they fail to remain consistent with marking any vehicle violations. Many residents treat the parking lot as a raceway. We have almost been hit numerous times in the parking lot. This is once again, an issue that management is aware of, but just says “we are working on it” but nothing has changed. Kids: - Unsupervised children have turned the grill/cornhole area into their personal soccer field, while screaming at the top of their lungs. After school, the pathways around the complex turn into their own raceway, using their bikes, scooters, and skateboards. This includes running through the parking lot, where their parents are drag racing. In the summertime, it is impossible to enjoy the pool due to the amount of kids running and screaming on the pool deck. Parties: - I have never lived in a community where I have had to call a curtesy officer/security to shut down a party. There is a large party every single weekend, often multiple. There are parties at the pool, the grills, the clubhouse, & inside apartments that often continue until at least 4 am. General: - Management does not enforce the lease. Whenever a lease violation is brought to management’s attention, they act clueless as to what is in the lease itself. This is a smoke-free complex, but office staff ignores smokers when walking by. Management is reactive, not proactive, and if we are lucky to get anything addressed, they send out a mass email right before the end of the day. Their ability to communicate with residents is abysmal. Emails often go ignored, or it takes far too long to get a response. Don’t even bother calling, they won’t answer. In fall 2023, the pond established blue-green algae, which took management several months to address. Every month, there is a large, rotting trash pile of stained mattresses, furniture, old TVs, etc. We even currently have a fridge! This community has not had a power wash since it was built. There have been broken, rotting bikes in the bike racks for nearly two years. There was a grate that was broken in front of the trash for 10 months. We heard excuses such as “it’s not in the budget” or “we’re working on it”. In May 2023 a party guest found himself passed out on one of the outdoor couches. Upon waking up, he then used the retention pond as is urinal. Management did nothing after being notified. He remained on the complex until after 6 pm, only after the curtesy officer escorted him out. This is how this complex is currently “managed”. Unfortunately, I don’t see any of these issues getting resolved anytime soon. Management claims that they “strive to make their residents happy and want our community to be a place that everyone wants to call home”, which is simply, a flat out lie. Look past the fake reviews of a quick, easy move in and the glorified marketing videos calling this place “luxury”."

"After living here for more than 6 months, I feel like I can finally leave a proper review. These types of reviews helped me in my apartment search, so hopefully this one can help someone else:). We are very happy with our decision to rent at Eden Ruby Lake. We had some specific things on our list that we wanted, and they were able to make that happen. Screened in balcony with a water or nature view, newer appliances, soaking tub, ample parking, decent gym, nice pools, and laundry in apartment. The apartment is comfortable and bright. Some of the fixtures and features are clearly not luxury (cheap-ish cabinets, etc) but for a rental this is what we expect. Everything is clean and in great condition. We have had very little issues with any bugs. We have seen only one or two palmetto bugs in the apartment in the entire 6+ months. We periodically put boiling water down the drain to dissuade them from coming in. And once we had ants try to come in from outside, but that was easily fixed by sealing up a small hole. If you keep a reasonable level of cleanliness, there shouldn't be a bug issue (but it's Florida, there will be some!). Any other issues we have needed maintenance for (only twice for minor things) they have promptly responded and fixed the issues. Occasionally the internet goes in and out, so it may be an issue for those who work from home, but we don't run into issues since we don't wfh. It is my understanding that the management company was changed only a few weeks before we moved in, and I will say that we have had all good experiences and have had no major issues. They seemed to have a few technical hurdles in the office in the beginning months, but the ladies in the office handled everything gracefully and professionally. Things seem to be running super smoothly now. Anytime I do have a small complaint about discourteous neighbors, it is handled swiftly and professionally by the office. Although, it is not common that we have any issues with neighbors. Nearly all of our encounters with them have been awesome. On top of that, we do not seem to have much of an issue with thin floors or walls. This is a major contrast from many other apartments we have experienced elsewhere. We hear normal muffled footsteps overhead and the occasional loud voices or music when neighbors have guests over, but it is otherwise pretty peaceful. The management is strict about enforcing quiet hours, and there is a security guard that comes and patrols the grounds intermittently. There is also a police officer that lives inside the complex and often will park his cruiser up front. There is plenty of parking for everyone, and I only have to park far from my apartment if I come home late in the evening. The valet trash is great. The groundskeepers are also awesome and do a beautiful job keeping the place clean and beautiful. Also, it is so nice that the management brings in food trucks almost every week, and plans cool things like movie nights and bbq's on occasion! I hear that even Santa will be visiting very soon :) Overall, I would say that we really love our time here at ERL. We are so happy to live in a place where management is respectful and kind to their tenants, and neighbors are mostly respectful and kind to each other. People will always have something to complain about, but I can't find much when it comes to this place! Please note that no one is paying me or giving me any incentives to write this."

"This property is honestly off the charts. The maintenance of landscaping, pools, common areas, is second to none. Management is phenomenal and always willing to help and answer any questions you may have as well as addressing anything concerns one may have, I can recognize that they remain cool under fire, as every resident and prospect can vary in personality. To those who will read this review, I highly encourage you to consider this property, you will not be disappointed."

"I’m extremely thankful and grateful to the management of Eden Ruby Lake for creating this amazing place for us that we call Home. We are very fortunate to live here. So far it’s been an amazing experience, not only the great amenities but it’s People starting with management. It made us feel like HOME. Since Day 1. Definitely a Safe environment. We are very thankful to the management especially Ana Cano who goes Above & Beyond to assist us , always with a Smile on her face. Ana is very professional we can always count on her. Thank you."