Victoria's Secret & PINK by Victoria's Secret 1440 Town Center Drive East, Lakeland, FL 33803

"I went there to do a return from an online purchase the employee was more willing than the manager to help me with the return the manager immediately brushed me off and told me it would be easier for me to return online"

"I’m not one who usually posts reviews, but I feel compelled to today. I went in on a Tuesday afternoon, and it was definitely not busy. The girl in the store didn’t so much as LOOK in my direction when I walked in, let alone greet me. I was never asked if I needed help, which is an unusual occurrence. I was standing outside of the dressing room waiting for a room for several minutes, which is usually okay, I’m an adult and can wait when the situation calls for it. However, these 2 girls were standing 12-15 feet away from me, and just continuing folding the merchandise. I’m fairly certain they could both see me out of their peripheral vision, but I digress. I ended up having to ask for a dressing room, which, again, I’m fully capable of doing, but it’s frustrating under these circumstances. Finally, I’m standing at the normal check out counter on the VS side, for around 5 minutes. Literally at least two employees full on walked past me, completely able to see I was waiting to check out, and walked back to the store room, I assume. It was only when one girl decided to acknowledge my presence and asked if I needed to check out, to which I replied that I did. She stated that they were only doing check outs at the “Pink side”. Like, I’m not a mind reader and I have no idea how I was supposed to have known that. I go to check out, and the employee ringing people up was no upgrade from anyone else I’d encountered. She looked unkempt at best. Look, I’m of the mindset where I don’t love to judge peoples appearances, but let’s face it. 10 years ago, going to Victoria’s Secret used to be an enjoyable experience. You were met with beautiful items, a luxurious environment and employees that looked put together and tasteful. Being beautiful had nothing to do with it. Looks like the company has really let their standards fall. I really don’t think I’ll be likely to return to this store. Not a great experience."

"Love this place. Daughter bought me panties for my birthday.. my choice. My sister was stating they probably didn’t have her size in bras and immediately an assistant talked to her and measured her. She can order her size online. Very helpful. The Associates were knowledgeable and helped us make choices to get great prices."

"I enjoyed my experience here. I especially enjoyed the free coupon for a pair of panties sent in the mail. I also purchased a beautiful lingerie set for my husband. I absolutely love the material of the item and I cant wait to surprise him with it. They offer great discounts every week. My helper was superb and elated to help me obtain the best items for my sweetheart. I highly recommend!!"