CVS 5010 Florida Avenue South, Lakeland, FL 33813

"Just called them to find out if my daughter can mix two different medication‘s. The woman told me the pharmacist was busy and then when she asked which medication and I told her she hung up on me I called back and now they’re saying they can’t take my call."

"In this pharmacy the pharmacist wants to know more than the doctor that is giving you the meds. You are months into a medication and they want the doctor to explain why you are getting it?! And holds your meds hostage until HE is satisfied with the doctor's reason as to why I am getting the medication. What does the pharmacist know about what the doctor and I agreed on?!"

"Avoid if you can The pharmacist is completely incompetent, tried to make me overpay multiple times demanding I need to take up the overcharge with my insurance before finally changing to the brand name prescription where it was less than double the generic prescription. This is not the first time I was charged incorrectly. Definitely check to make sure they're actually running your insurance because they will not think twice before charging you double what you should pay them saying "they don't issue refunds" even tho on their receipt it says they do.. They demanded I come in so they could add my insurance even tho it was added the previous time IF THERE IS ANY WAY YOU CAN YOU WILL NOT REGRET AVOIDING THIS PHARMACY"

"Horrible customer service. Called to see if my husbands prescription was ready which nobody answered the phone for over 30 min. Within the next hour I got the text it was ready. We go to pick up his prescription and there were 3 staff members inside and we sat there for a good 10 minutes without ever being acknowledged. The young lady who finally helped us didn’t even say hi how are you nothing. No common courtesy… just asked what’s the name and birthday. Once she was told she slammed the phone down to go find the prescriptions and opened the bin for the payment to be made without even stating a total. She ran the card and put the prescription and card in the bag and opened the bin up so I could grab it and just walked away. Never asked if we had any questions for the pharmacist… and yet again no common courtesy of saying have a good night or anything. If you hate your job or helping customers just say that and find a different place to work. Kind of scary knowing this is how they treat people and they are dealing with medications."

"I have been a loyal customer to CVS for 10 years and that ended tonight (11/12/2023). My sick 6 year old daughter and I waited in line for 30 minutes, only to be told they did not have her medication in stock when we got to the window! I usually go inside but my daughter is sick and could not walk. Then the girl at the window kept looking at us and smirking because I was already livid about going back up there for the 2nd time today because the first time all of the medication was not ready! Then to wait for 30 minutes in line, no text or phone call that they did not have the medicine is very irresponsible on the pharmacy’s behalf and the workers show no sympathy or respect for the customers after waiting that long. The girl, I did not catch her name that laughed and kept peeking out the window laughing instead of helping needs to be working else where if they have no customer service experience! Now my sick daughter has no medicine to breathe and we have to wait all night praying nothing happens while she sleeps to change pharmacies!"