CVS 1635 Bartow Road, Lakeland, FL 33801

"Getting a prescription here is the most frustrating thing ever. Pharmacy never answers the phone and when I call store manager all they say is that they could only transfer the phone to the pharmacy, after I said Ive trying to get ahold of them for hours."

"Connie was so terribly rude to me…. I always go to CVS to fill my balloons with helium and I’ve always been treated so nicely so I’m shocked at the response I got. Especially from a MANAGER. She looked at me like I was stupid for asking for them blown up, then huffed incredibly loud and told another girl to do it. She told me in an extremely rude tone “you’re needing 10?!?!” In front of other customers, it was so embarrassing.. and then comes up to me “if you’re going to need balloons, YOURE going to have to wait.” And I told her I was sorry i didn’t know, it’s never been a problem. And she huffed again and told me “what do you expect at Christmas time”. And eventually they told me to just leave they didn’t have time for balloons. Which I understand, but the nastiness I received, and having me wait just to turn me away was uncalled for. I gave 2 stars because the other employee was obviously embarrassed and apologized to me but didn’t know how to do the balloons. (Btw if you offer it, please train on it because she would have helped if she was able)"

"Extremely poor customer service, very large lines, long wait, rude and confrontational employees in pharmacy area. On several occasions, I witnessed the store not being open during posted hours as well. Avoid this place, trust me."

"Nice people but slow as it gets. Not sure if they're understaffed or what but my script was sent in at 9am. I came to pick it up at 4pm and the lady said they just got it and it would be "a few minutes". I'm sure people have different definitions of "a few minutes" but half an hour later I'm still sitting here waiting....."

"Avoid at all costs. I gave them over 2 hours of my life in the past two days to get a simple prescription filled. Woefully understaffed. Pharmacist is a crabby jerk (the tall, middle aged balding guy.) They have a sign on the drive through that says they’re closed and all systems are down when they just don’t want to run it and the pharmacy is actually wide open if you come inside and wait forever. They don’t take GoodRX because they simply choose not to. They were telling people today it would take 4 days to transfer a Rx from another location. They told me my Rx wouldn’t be ready til NEXT TUESDAY. Today is THURSDAY. Watched them tell a little old lady that they still hadn’t talked to her doctor for her blood thinners after a week. Yet they do not answer their own phones. They don’t care. It’s incredibly, unbelievably bad."